My customers are getting the error while uploading order attachments, what is the reason for it?

All the order attachments are saved in the path specified in the extension configuration under “Attachment Directory” option. Make sure the directory for the order attachment has the writing permission. If not, give it and your customers attachments will be uploaded and saved afterwards.

My customers are uploading large sized attachments which is occupying more space in my database, what can I do?

Restrict the attachment file size to be uploaded by the customers under the “Max. Attachment File Size” option from the extension configuration.

Can my customers drag and drop attachments while uploading from the checkout page?

No, right now the customers have to browse the attachment file to upload but we are working on enabling the drag and drop functionality for order attachments. It will be included in the upcoming upgrade.

I don’t want to allow uploading attachments to the not logged in customers, is that possible with your order attachment extension?

From the General Settings under the option “Enable Order Attachment for Customer Groups”, you can select customer groups to which you want to allow uploading attachments. Simply select customer groups other than not logged in to restrict not logged in customers uploading order attachments.

Can my customers upload order attachments after the order is placed?

Yes, select Yes to the option “Can Customers Add Attachments in Existing Orders” to allow customers uploading order attachments to the existing orders even after the order is placed.

I want to get notified when my customers upload attachment to the existing orders, is there any option in your order upload extension?

Yes, you can get notified with an Email when your customers upload attachments to the existing orders. Simply set Yes to the option “Notify Admin when Customers Add Attachments in Existing Orders” from the extension configuration.

I’m using checkout one page, can my customers add attachments while placing the orders?

To allow your customers uploading attachments from the checkout one page, select Yes to the option “Allow Customers to Add Attachment from Checkout One Page” from the extension configuration.

I’m selling personalized products for which I want to allow customer explain their requirements, is there any option to allow customers adding message along with the order upload?

Yes, you can enable the comment box on the checkout page to allow customer upload the attachment and add message while placing the order. But to enable the comment box on the checkout page, set Yes to “Enable Comment Box on Checkout Page” option from the extension configuration.

Can I upload the attachments to customers’ orders from the backend?

Yes, all the customers attachments are displayed in “Order Attachments” tab under the order view section in the backend. The admin can manage customers attachments and add new attachment from here.

Can I hide attachments in customer’s my account section?

Yes, the “Order Attachments” tab in the order view backend comes with an option to hide attachments. Simply enable “Show on Customer Account Order View Page” from it to hide order attachments.

Magento 2 Order Attachment, Magento 2 Order Upload Extension

Magento 2 Order Attachment

16 Review(s) | Add Your Review

Magento 2 Order Attachment by Meetanshi allows customers to add attachments such as Images, PDFs or any type of Files/Docs while placing the orders.

Key Features:

Attach order docs and files from the checkout page and My Account Order View page.
Admin also can upload order attachments from backend.
Email notification for attachment upload.

Magento CE, EE 2.0.x, 2.1.x, 2.2.x, 2.3.x

Screenshots Live Demo User Guide

Meetanshi Approved by Magento Marketplace

Free
Lifetime
Upgrade

Free
Lifetime
Support

30 Days
Money
Back

Meets
Magento
Standards

Details

Details

Sometimes orders need to be provided with additional information, screenshots, logos, designs, mockups, docs, manuals, instructions, invoices etc. at the time or while order processing. Magento 2 Order Attachment extension by Meetanshi allows you to attach these types of docs having necessary information to the order right from the frontend and backend as well(for Admin). Attaching order data along with orders makes it easy to find them easily when needed as they are attached to the corresponding orders.

Use Cases of Magento 2 Order Upload extension

Medical
Prescriptions

Use as medical prescription upload in Magento 2, where it requires the customers to upload the prescription to buy medicines, vaccines, drugs, or any other medical equipments.

Personalized
Products

Allow uploading the image or logo files for personalized products like Tshirts, mugs, pens, diaries and other branded products.

Gun and
Riffles

Use as the license upload for Magento 2 where customers have to upload Arms license to purchase guns, rifles, pistols, and other weapons.

Alcoholic
Liquors

Allow uploading liquor license to purchase alcoholic liquors like beer, rum, vodka, scotch, brandy, whiskey, and other distilled spirits.

Fitness Certificate for
Travel

Allow uploading fitness certificate for air travel, medical certificate attachment for the trekking, fit to fly certificate for pregnancy, etc.

VAT/Tax Exemption
Certificate

Use the tax or VAT exemption certificate upload to permit claim the VAT relief on medical, scientific, healthcare, disability-related products.

Features

Specify directory path to save all the attachments
Specify the maximum attachment file size
select customer groups to allow order attachments
Allow customers to delete attachment files
Send Email notification to customer after the admin adds attachments
Admin receives an Email notification after customers add order attachment
Customers can attach order docs and files from:
Check out page
Product Page
Add order attachment files from Order View section in Backend
Admin and customers can add comments while uploading order attachments
Specify Email ID to receive notifications for customers' attachment uploads
Admin can send attachment notification Email:
As a separate Email
As an order Email along with the attachment
Send attachments in notification Emails
Allow attaching multiple files along with a single order
Apply GST while creating orders from backend
Customers can see all the attachments in "My Order Attachments" tab
Customers can see order specific attachments under the order view section
Admin can add, edit remove attachments from the Order Attachments tab in backend
Admin can hide attachments from the customers
Allowed attachment file types:
jpg
jpeg
png
zip
rar
docx
doc
pdf
bmp
gif
xls
xlsx
Display an error message when customers uploads unallowed file type attachments
Drag and drop functionality to add attachments
Lifetime Free Updates
Lifetime Free Support

^$89

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Magearray

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Webkul

^$99

Swissuplabs

^$79

How Meetanshi’s Magento 2 Order Attachment Extension Works?

Benefits of Choosing for Magento 2 Order Attachment Extension

Allowed File
Types

Admin can enter the comma-separated allowed attachment file type: jpg, jpeg, png, zip, rar, docx, doc, pdf

Customer Group Specific
Attachment

Admin can select the customer groups to allow order attachments.

Email
Notifications

Send Email notification immediately after the admin adds attachments to the existing orders.

Comment Box with
Attachments

Admin and customers both are allowed to add comments while uploading order attachments.

Multiple Files
Attachments

Allow attaching multiple files along with a single order

Edit Attachments
from Backend

Admin also can add, edit remove attachments from the Order Attachments tab under the Sales > Order View section.

Specify directory path to save all the attachments uploaded by the customers and the admin.
Admin can specify the maximum attachment file size to be uploaded by customers.
Option to allow customers to delete attachment files once after upload.
Send Email notification immediately after the admin adds attachments to the existing orders.
Admin can receive an Email notification once the customers add the attachment to the orders.
Customers can attach order docs and files from:
- Check out page
- My Account Order View page
Admin can add order attachment files from Order View section in Backend.
Admin has to specify Email ID in the backend to receive order attachment notifications.
Admin can send attachment notification Email:
- As a separate Email
- As an order Email along with the attachment
Option to send attachments in notification Emails.
An error message is displayed when a customer adds an attachment with the unallowed file type.
Customers can see all the attachments and related details in the separate tab named "My Order Attachments" in My Account section.
Customers can see order specific attachments under the order view section in My Account.
Admin also can add, edit remove attachments from the Order Attachments tab under the Sales > Order View section.
Admin can also hide attachments to view by the customers from their My Account section.

Want us to customize this extension according to your Magento needs?

Reviews

Customer Reviews (0)

5.0

Great product Exactly what I needed and support was brilliant. Review by Op

5.0

notification feature is good As an admin of the store, I get timely notifications when customers attach order docs and that's very helpful Review by John

4.0

perfect for my requirements The feature to receive notifications when customers' upload a file has been very useful to me! Review by L. weitz

5.0

Great extension!! The extension works perfectly with my store and the professional support team is excellent. Review by Daniel

5.0

Best order attachment extension I tried many options to serve my purpose but had some or other problem. Finally got one extension right that works well for order attachment that helps enhance customer experience! Review by Michael moore

4.0

Nice experience with the team Compatible magento extension. Creative development. Review by Keith

5.0

Dedicated support Due to my complex website structure, I had some issues in installation but was fixed within no time by the Support executive. Thank You. Review by Ralph baron

5.0

Recommended I can easily attach multiple files or remove attachments. My customers are happy with the facilities I provide due to this extension. Thank You! Review by Paul baer

5.0

Speedy service and implementation. I had good experience to work with team Meetanshi. Quality products and good service. Review by Mary Wright

4.0

Pleasant experience with team Good support from tech team to solve my issues with the extension Review by Debra Roberts

4.0

Nice extension, recommended Clean code and considerable prices. Recommended to eCommerce shop owners. Review by Micheal Griffin

4.0

Satisfied with the product Great extension! Definitely will purchase other extensions that we need from you again. Review by Ann

5.0

Helpful extension Great features to work well with customers and admin. Happy with the product. Review by Mark

4.0

Good support Thanks for the assistance from the support team. Glad we got it working. Review by Gary Dole

5.0

Great!!! Thank you.... Order attachment extension works great and the support is very friendly and helpful! It works perfectly. Review by Martha

5.0

Great extension for our Store! It deserves 5 stars. Glad to work with Meetanshi. Surely looking forward to future deals. Review by Ethel Stern

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Change Log

Details

Version	Release Notes	Date
1.0.7	Drag and drop functionality to upload attachments.	16 August, 2019
1.0.6	Compatible with Magento 2.3.1. Minor Bug Fixes.	1 May, 2019
1.0.5	Added a separate "My Order Attachments" tab in My Account section. Minor Bug Fixes.	19 December, 2018
1.0.4	Added the option to enable comment box on checkout page.	10 December, 2018
1.0.3	Resolve issue with order attachment from frontend	30 October, 2018
1.0.2	Minor bug fixes.	27 September, 2018
1.0.1	Minor bug fixes.	27 July, 2018

FAQs

FAQs

My customers are getting the error while uploading order attachments, what is the reason for it?

All the order attachments are saved in the path specified in the extension configuration under “Attachment Directory” option. Make sure the directory for the order attachment has the writing permission. If not, give it and your customers attachments will be uploaded and saved afterwards.
My customers are uploading large sized attachments which is occupying more space in my database, what can I do?

Restrict the attachment file size to be uploaded by the customers under the “Max. Attachment File Size” option from the extension configuration.
Can my customers drag and drop attachments while uploading from the checkout page?

No, right now the customers have to browse the attachment file to upload but we are working on enabling the drag and drop functionality for order attachments. It will be included in the upcoming upgrade.
I don’t want to allow uploading attachments to the not logged in customers, is that possible with your order attachment extension?

From the General Settings under the option “Enable Order Attachment for Customer Groups”, you can select customer groups to which you want to allow uploading attachments. Simply select customer groups other than not logged in to restrict not logged in customers uploading order attachments.
Can my customers upload order attachments after the order is placed?

Yes, select Yes to the option “Can Customers Add Attachments in Existing Orders” to allow customers uploading order attachments to the existing orders even after the order is placed.
I want to get notified when my customers upload attachment to the existing orders, is there any option in your order upload extension?

Yes, you can get notified with an Email when your customers upload attachments to the existing orders. Simply set Yes to the option “Notify Admin when Customers Add Attachments in Existing Orders” from the extension configuration.
I’m using checkout one page, can my customers add attachments while placing the orders?

To allow your customers uploading attachments from the checkout one page, select Yes to the option “Allow Customers to Add Attachment from Checkout One Page” from the extension configuration.
I’m selling personalized products for which I want to allow customer explain their requirements, is there any option to allow customers adding message along with the order upload?

Yes, you can enable the comment box on the checkout page to allow customer upload the attachment and add message while placing the order. But to enable the comment box on the checkout page, set Yes to “Enable Comment Box on Checkout Page” option from the extension configuration.
Can I upload the attachments to customers’ orders from the backend?

Yes, all the customers attachments are displayed in “Order Attachments” tab under the order view section in the backend. The admin can manage customers attachments and add new attachment from here.
Can I hide attachments in customer’s my account section?

Yes, the “Order Attachments” tab in the order view backend comes with an option to hide attachments. Simply enable “Show on Customer Account Order View Page” from it to hide order attachments.