Magento 2 Refund Request

Magento 2 Refund Request allows customers to easily request for the order refund without having to log in and helps admin handling them with ease.

Key Features:

  • Let customers request a refund without having to log in.
  • Instant Email notification to the admin about new return requests. 
  • Google reCAPTCHA v3 to avoid spam refund requests.
Magento CE, EE 2.0.x, 2.1.x, 2.2.x, 2.3.x, 2.4.x

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Refund is a dreaded term that stores don't like and customers avoid dealing with but still, it's an inevitable part of the E-commerce business. The customer experience of the store can be determined on the basis of how well and positively it handles the return or refund request! Offering the best return experience is much appreciated for smooth store operations and customer convenience. They tend to trust a business more if it offers a cooperative refund system.

To concentrate on the Magento 2 refund requests with ease, Meetanshi has developed Magento 2 Refund Request extension. It allows customers to easily request a refund or return the orders without having to log in. It provides a separate form to enter order details and refund reasons and submit the form.

To avoid spammy refund requests, Google reCAPTCHA v3 is integrated with the extension to enable in the form. Also to comply with EU's GDPR, the admin can enable privacy policy text in the form to accept it before submitting the form.

The module is a time saver as it instantly notifies the admin after a new refund request is submitted! Moreover, the reason for the refund can be defined from the backend and customers have to select the appropriate reason prior to returning the products. This helps in identifying the loopholes in the products and improve them to avoid future refunds.

Use Magento 2 Refund Request extension to avail the cool features it has to offer to easily handle return requests.

How Magento 2 Refund Request Extension Works?

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Features of Magento 2 Refund Request Extension

Easy to send
Request for Refund

Customers can easily request for order refunds by submitting details using refund request form.

Google reCaptcha
v3 Supported

Enable Google reCAPTCHA v3 in the refund request form to avoid spam request submissions.

Enable Privacy
Policy Notice

Option to enable privacy policy notice to comply with EU's GDPR for use of personal data.

Admin & Customer
Gets Notification

Instant Email notification to admin whenever a new refund request is submitted.

Admin Can Add
Refund Reasons

Admin can add refund reasons in the backend to allow requests for the specified reasons only.

  • Admin can set custom form title and description to show in the frontend form.
  • Use the site key and secret key obtained while registration with Google reCAPTCHA v3 to integrate it in Magento 2 store.
  • Set custom privacy policy check box notice to show in the Magento 2 Refund Request form. 
  • The admin can select the privacy policy redirection page from:
    • 404 Not Found
    • Home page
    • Enable Cookies
    • Privacy and Cookie Policy
  • Email notifications to customers on:
    • Successful refund request submission
    • Approval or disapproval of refund requests by the admin.
  • Option to set admin Email ID and select Email sender.
  • Option for selecting the template for:
    • Refund request submission success for customers
    • New refund request for the admin
    • Refund request approval for the customers
    • Refund request disapproval for the customers
  • Apart from some of the mandatory form fields, the admin can select extra fields to show in the frontend. 
  • The admin can select one or multiple requests and approve or disapprove them from the "Manage Refund Requests" grid using the mass action. He can also add a new reason using the "Add New Reason" button.
  • The admin has to enter the reason title and activate it to add a new reason to be allowed for the refund.
  • On click of the refund request form from the top link section, customers can fill in order details, specify the reason for the refund, upload the product image to be returned, accept the privacy policy, and submit requests.
  • Email notification to customers to acknowledge them about successful refund request submission.
  • All the refund requests are stored in the backend grid "Manage Refund Requests" with details like increment ID, customer name, phone, Email, description, country, reasons, requested date, and status.
  • Immediately after the admin approves or disapproves the refund requests, customers get refund request approval or disapproval email notifications.
  • Easily handle refund requests and provide a better return experience to the customers. 
Contact Image

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Customer Reviews (0)
good user interface this extension has good user interface. I loved it. Review by Edward Cunningham
Increses brand loyaly When I refunded to my customers, they felt my brand is loyal and transparent with customers. Review by Nicholas Whitehouse
Easy to use Customer has the right for the refund and this extension is the best for them. Review by Harley Martin
No more spam requests With the help of the module, I can enable Google recaptcha to avoid spam refund request Review by Karen Jones
helped win customers' trust An easy process for refund request has improved customers' trust and hence benefitted the store. Recommended Review by Bella
Good development Easy to use and configure with a detailed user guide. Support is excellent. Review by Jason
Eases the process of refund in Magento 2 stores The extension reduced my task to process the refund requests. Highly recommended Review by Louis
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Change Log
  • 22 Jul, 2021


    • Added validation for Order ID, Email and phone number in refund request form.
  • 12 Apr, 2021


    • Minor bug fixing and code improvement.
  • 04 Dec, 2020


    • Added refund request approval or disapproval email templates to send notification to the customers.
  • 17 Apr, 2020


    • Minor bug fixing and code improvement.
  • 21 Oct, 2019


    • Compatibility with Magento 2.3.3.
  • 29 May, 2019


    • Implemented Google reCAPTCHA v3 for the refund request form.
    • Minor bug fixes.
  • 27 Feb, 2019


    • Compatible with Magento 2.3.
    • Minor bug fixes.

Magento 2 Refund Request