Magento 2 Cancel Order

Magento 2 Cancel Order extension offers customers the facility to cancel their orders from the frontend and notifies the admin about the order cancellation via Email.

Key Features:

  • Allow canceling Pending orders from frontend
  • Customers can add comments while canceling the order.
  • Admin is notified via Email of the canceled orders 
Magento CE, EE 2.0.x, 2.1.x, 2.2.x, 2.3.x, 2.4.x


“There is only one boss. The customer.” – Sam Walton

Improving customer experience in Magento 2 stores can never be enough. And that's why Meetanshi has developed Magento 2 Cancel Order extension to allow customers to cancel their orders from the frontend and notify the admin via an Email for the same.

Customers can change their mind to buy your product. Or worst, they may not be satisfied with it. They would want to cancel their order. For doing it, instead of making them go through the cancelation process, allowing them to cancel the order right from the frontend would be convenient for them. And when your product didn't impress them, there's a chance to change the impression with good facilities!

With Magento 2 Cancel Order by Customer extension, make it easy for the customers to cancel the orders with the Pending status from "My Account", "My Orders" and Order details section from the frontend. Also, the admin is automatically notified via an Email about the canceled orders. So it can be timely managed from the backend. Immediately after an order is canceled, the status gets changed to "Canceled" status from "Pending" and the product is auto restocked.


To offer features parallel to offline stores and make online shopping preferable, the E-commerce stores must compulsorily allow customers to cancel their orders. The default Magento 2 does not offer this feature. Fortunately, the Frontend Cancel Order for Magento 2 extension overcomes this limitation!

Not only does the Magento 2 Cancel Order extension offers frontend order cancellation but also displays a confirmation popup where customers can add comments. For example, why are they canceling the order! The comments, when displayed in order details backend, admin can get the insight of customers' views which can be helpful in improvement.

Benefits of Choosing Magento 2 Cancel Order Extension

Customers Can
Cancel Orders

Let customers cancel the orders with "Pending" status from "My Account", "My Orders" and order details page in the frontend.

Confirmation Popup
for Comments

Display a confirmation popup where customers can add comments while canceling orders.

Admin Gets Email

Admin receives notification Email automatically when a customer cancels an order from the frontend.

  • Option to select the notification Email template, Email Sender and Receiver in the backend.
  • Set the custom text for the "Cancel Order" button label.
  • Set custom notice text in the confirmation popup.
  • Auto changes the order status to "Cancel" from "Pending" and restocks the product after order cancellation by the customer.
  • Improve the shopping experience and make it convenient for the customers to cancel an order.
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Customer Reviews (0)
Support was excellent from the team Sanjay was very helpful in solving my doubts regarding the extension configuration. Features are quite useful Review by Corrine
Easy cancelling the pending orders from frontend With the help of the module, customers can easily cancel the orders from the frontend. It resulted in reduced number of inquiries Review by Levi
A must have Magento 2 extension to improve customer experience Owing to the Meetanshi's extension, I improved the storefront functionalities. The module has all the required features and the support is also very good Review by Moreno
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Change Log
  • 27 Apr, 2020


    • Minor bug fixing and code improvement.
  • 21 October, 2019


    • Compatibility with Magento 2.3.3.

Magento 2 Cancel Order