Magento 2 WhatsApp Order Notification [Ultimate Guide]
WhatsApp is the leading online messaging app with more than two billion users worldwide. Many have contributed to its popularity; easy-to-use functionality, multimedia sharing, video & voice calling are the few to name.
Magento is a highly customizable and powerful eCommerce platform that creates robust online stores with basic functionalities. Default Magento uses emails to notify the customers about the latest updates regarding the orders.
However, with the emergence of instant messaging platforms, email has no longer remained the most convenient method of communication. There becomes a communication gap between the store owners and customers where the customers are not adapted to checking their email inboxes frequently.
Table of Contents
- Watch How Does Magento 2 WhatsApp Order Notification Extension Work?
- Features of Magento 2 WhatsApp Order Notification
- How to Set Up Magento 2 WhatsApp Order Notification Extension?
- Benefits of Using Magento 2 WhatsApp Order Notification
Owing to WhatsApp’s popularity and market share, it has become a highly convenient method of communication with customers. Connecting with your customers and notifying them about the latest updates through WhatsApp can significantly improve the customer experience of your store. Also, notifying your customers and providing real-time updates can add to their loyalty towards your online store.
Meetanshi has developed a Magento 2 WhatsApp Order Notification extension that can notify the customers regarding the latest updates on their orders via WhatsApp messages. The complete guide to integrate Magento 2 WhatsApp Notification extension with your online store to send WhatsApp notifications is provided here.
Watch How Does Magento 2 WhatsApp Order Notification Extension Work?
Features of Meetanshi’s Magento 2 WhatsApp Order Notification
- Send important order-related and profile-related notifications to customers via WhatsApp.
- Customize the WhatsApp message for each notification type using the system variables such as order_id, shop_name, etc, through this Magento 2 WhatsApp extension.
- Collect customer’s mobile numbers using the default Magento registration & checkout form.
- Test WhatsApp message functionality before deploying it on your store.
- Verify new customer registration and orders at the checkout page through WhatsApp OTP.
- Set multiple admin mobile numbers to get the latest updates about the orders through Magento WhatsApp notifications.
How to Set Up Magento 2 WhatsApp Order Notification Extension?
Now, you must have understood why implementing WhatsApp notification in Magento 2 is highly important. Here is the complete guide to integrate this Magento 2 WhatsApp extension with your online store and configure it.
Step 1: Once you have downloaded the extension, unzip the zipped file and extract the contents to the root directory of your Magento 2 store via FTP.
Step 2: Now, login to your SSH and run the following commands step by step to install the Magento 2 WhatsApp Order Notification extension.
composer require twilio/sdk
php bin/magento setup:upgrade
For Magento version 2.0.x to 2.1.x - php bin/magento setup:static-content:deploy
For Magento version 2.2.x & above - php bin/magento setup:static-content:deploy –f
php bin/magento cache:flush
Once the Magento 2 WhatsApp extension for notifications is installed with your store, it’s time to register with Twilio. The Magento store owners must register with Twilio to start sending messages via WhatsApp.
Step 1: To register with Twilio, click on this link, enter your details, and click Get Started.
Step 2: Now, you might have received a verification mail from Twilio. Verify your email and enter your mobile number for verification. Click on verify and enter the OTP received on the mobile number via SMS to verify it.
Step 3: Head towards Settings → General and lookup for the API details. Copy the Account SID and Auth Token to use them during the configuration process.
Step 4: Now, go to Programmable SMS by clicking on the three dots in the left sidebar, and click on Build under the Learn & Build section. Click on the ‘Get a Number’ option.
Step 5: Choose the number at your convenience and copy it for the configuration part.
After registering with Twilio, it’s time to configure your Magento 2 WhatsApp order notification extension. Use the below-mentioned steps to configure the extension with your Magento store.
Step 1: Get the Twilio API credentials such as SID, Token, and Number and keep them ready to enter during the configuration.
Step 2: Now, login to your Magento admin panel, head towards Store → Configuration → WhatsApp Notifications, where you will get various extension-related configuration settings.
Step 3: Enable the WhatsApp Notifications from the option provided there and enter the Admin mobile number with country code.
Step 4: Under the WhatsApp API settings, choose the API provider as Twilio and enter the API settings as received during the Twilio registration.
Step 5: After configuring the Twilio API, log in to your Twilio account and create your first business profile by submitting the form along with the WhatsApp template messages.
Now your Magento 2 WhatsApp Notification integration is ready to go! You can customize the WhatsApp messages, enable or disable order & account registration verification from the backend of Magento. Read this complete guide to learn more.
Benefits of Using Magento 2 WhatsApp Order Notification
Integrating Magento 2 WhatsApp order notification in your store can benefit you in a number of ways. Here are some of the benefits of using WhatsApp Notification for your online store.
Improve Customer Experience
Keep your customers notified with the latest updates regarding their orders on your store using Magento 2 WhatsApp notifications and win their hearts. Improve customer experience of your Magento store, enhance customers’ loyalty towards your store, and thus a better customer retention rate of your online store.
Stay Updated With Customers’ Activities
Using the Magento 2 WhatsApp extension, the admin can stay updated with the latest activities of their customers on their site. Also, the extension offers functionality to send notifications to multiple admins from the backend.
Verify Orders & New Registrations
Fake registration and orders are some of the biggest problems in running online eCommerce businesses. It can lead to poor inventory management as well as wastage of resources.
Magento store owners can use the WhatsApp Magento 2 notification messages to verify orders and new registrations using the OTPs to prevent fake orders and spam. Therefore saving a lot of time and resources of the store owners.
Collect More Reviews
Magento WhatsApp notification can also send timely reminders to the customers for seeking reviews and ratings for the orders. Collecting reviews on your store can help your customers while deciding the products, and therefore it can improve the customer experience.
WhatsApp is one of the widely used mobile messaging apps that is convenient and easy to use. Sending notifications and allowing the users to verify purchases & registration using WhatsApp messages can improve the user experience and customer retention.
In case of any doubt or query, feel free to comment down in the comment section below. I would be happy to help!
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