The default Magento 2 offers an abandoned carts report that lists all registered customers who have abandoned carts which is yet to be expired.

The abandoned carts report grid lists the below details:

Customer Name
Email Address
Number of products in the cart
Cart Subtotal
Applied Coupon
Date created
Date of the last update
IP address

These details can help the store owner track the reason for the cart abandonment and strive for customer retention. Cart abandonment can cost the business all the efforts, time, and money put to bring the valuable traffic to the site.

In March 2020, 88.05% of online shopping orders were abandoned – Statista

To reduce this number, the store owners employ various tactics using the customer data that is collected by configuring customer accounts in Magento 2 store.

It may happen, depending on the nature of the business, that some useful customer data is not included in the abandoned carts report in Magento 2 default grid.

For example, the customer’s company name that is collected during registration can be helpful to decide their purchase power and including it in the abandoned carts report can make the task easier.

To add company column in abandoned carts report in Magento 2 can be easy with the method given in this post. However, do not forget to first enable company name in customer account in Magento 2 from the admin panel.

The default Abandoned carts report in Magento 2 looks something like this:

Stepwise method to add company column in abandoned carts report in Magento 2:

Create registration.php file at app\code\Vendor\Module directory
<?php use \Magento\Framework\Component\ComponentRegistrar; ComponentRegistrar::register(ComponentRegistrar::MODULE, 'Vendor_Module', __DIR__);
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<?php
use \Magento\Framework\Component\ComponentRegistrar;

ComponentRegistrar::register(ComponentRegistrar::MODULE, 'Vendor_Module', __DIR__);

Create module.xml file at app\code\Vendor\Module\etc directory

<?xml version="1.0"?>
<config xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
        xsi:noNamespaceSchemaLocation="urn:magento:framework:Module/etc/module.xsd">
    <module name="Vendor_Module" setup_version="1.0.0"/>
</config>

<?xml version="1.0"?>

<config xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"

xsi:noNamespaceSchemaLocation="urn:magento:framework:Module/etc/module.xsd">

</config>

Create di.xml file at app\code\Vendor\Module\etc\adminhtml directory

<?xml version="1.0"?>
<config xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="urn:magento:framework:ObjectManager/etc/config.xsd">
    <preference for="Magento\Reports\Block\Adminhtml\Shopcart\Abandoned\Grid" type="Vendor\Module\Block\Adminhtml\Shopcart\Abandoned\Grid" />
</config>

<?xml version="1.0"?>

</config>

Create Grid.php at app\code\Vendor\Module\Block\Adminhtml\Shopcart\Abandoned directory

<?php

namespace Vendor\Module\Block\Adminhtml\Shopcart\Abandoned;

class Grid extends \Magento\Reports\Block\Adminhtml\Grid\Shopcart
{
    protected $_quotesFactory;

    public function __construct(
        \Magento\Backend\Block\Template\Context $context,
        \Magento\Backend\Helper\Data $backendHelper,
        \Magento\Reports\Model\ResourceModel\Quote\CollectionFactory $quotesFactory,
        array $data = []
    ) {
        $this->_quotesFactory = $quotesFactory;
        parent::__construct($context, $backendHelper, $data);
    }

    protected function _construct()
    {
        parent::_construct();
        $this->setId('gridAbandoned');
    }

    protected function _prepareCollection()
    {
        $collection = $this->_quotesFactory->create();

        $filter = $this->getParam($this->getVarNameFilter(), []);
        if ($filter) {
            $filter = base64_decode($filter);
            parse_str(urldecode($filter), $data);
        }

        if (!empty($data)) {
            $collection->prepareForAbandonedReport($this->_storeIds, $data);
        } else {
            $collection->prepareForAbandonedReport($this->_storeIds);
        }

        $this->setCollection($collection);
        parent::_prepareCollection();
        if ($this->_isExport) {
            $collection->setPageSize(null);
        }
        $this->getCollection()->resolveCustomerNames();
        
        return $this;
    }

    protected function _addColumnFilterToCollection($column)
    {
        $field = $column->getFilterIndex() ? $column->getFilterIndex() : $column->getIndex();
        $skip = ['subtotal', 'customer_name', 'email'];

        if (in_array($field, $skip)) {
            return $this;
        }

        parent::_addColumnFilterToCollection($column);
        return $this;
    }

    protected function _prepareColumns()
    {
        $this->addColumn(
            'customer_name',
            [
                'header' => __('Customer'),
                'index' => 'customer_name',
                'sortable' => false,
                'header_css_class' => 'col-name',
                'column_css_class' => 'col-name'
            ]
        );

        $this->addColumn(
            'email',
            [
                'header' => __('Email'),
                'index' => 'email',
                'sortable' => false,
                'header_css_class' => 'col-email',
                'column_css_class' => 'col-email'
            ]
        );

        
        //add Company field
        $this->addColumn(
            'company',
            [
                'header' => __('Company'),
                'index' => 'company',
                'sortable' => false,
                'renderer' => \Meetanshi\Register\Block\Adminhtml\Grid\Column\Renderer\Company::class,
                'header_css_class' => 'col-company',
                'column_css_class' => 'col-company'
            ]
        );

        $this->addColumn(
            'items_count',
            [
                'header' => __('Products'),
                'index' => 'items_count',
                'sortable' => false,
                'type' => 'number',
                'header_css_class' => 'col-number',
                'column_css_class' => 'col-number'
            ]
        );

        $this->addColumn(
            'items_qty',
            [
                'header' => __('Quantity'),
                'index' => 'items_qty',
                'sortable' => false,
                'type' => 'number',
                'header_css_class' => 'col-qty',
                'column_css_class' => 'col-qty'
            ]
        );

        if ($this->getRequest()->getParam('website')) {
            $storeIds = $this->_storeManager->getWebsite($this->getRequest()->getParam('website'))->getStoreIds();
        } elseif ($this->getRequest()->getParam('group')) {
            $storeIds = $this->_storeManager->getGroup($this->getRequest()->getParam('group'))->getStoreIds();
        } elseif ($this->getRequest()->getParam('store')) {
            $storeIds = [(int)$this->getRequest()->getParam('store')];
        } else {
            $storeIds = [];
        }
        $this->setStoreIds($storeIds);
        $currencyCode = $this->getCurrentCurrencyCode();

        $this->addColumn(
            'subtotal',
            [
                'header' => __('Subtotal'),
                'type' => 'currency',
                'currency_code' => $currencyCode,
                'index' => 'subtotal',
                'sortable' => false,
                'renderer' => \Magento\Reports\Block\Adminhtml\Grid\Column\Renderer\Currency::class,
                'rate' => $this->getRate($currencyCode),
                'header_css_class' => 'col-subtotal',
                'column_css_class' => 'col-subtotal'
            ]
        );

        $this->addColumn(
            'coupon_code',
            [
                'header' => __('Applied Coupon'),
                'index' => 'coupon_code',
                'sortable' => false,
                'header_css_class' => 'col-coupon',
                'column_css_class' => 'col-coupon'
            ]
        );

        $this->addColumn(
            'created_at',
            [
                'header' => __('Created'),
                'type' => 'datetime',
                'index' => 'created_at',
                'filter_index' => 'main_table.created_at',
                'sortable' => false,
                'header_css_class' => 'col-created',
                'column_css_class' => 'col-created'
            ]
        );

        $this->addColumn(
            'updated_at',
            [
                'header' => __('Updated'),
                'type' => 'datetime',
                'index' => 'updated_at',
                'filter_index' => 'main_table.updated_at',
                'sortable' => false,
                'header_css_class' => 'col-updated',
                'column_css_class' => 'col-updated'
            ]
        );

        $this->addColumn(
            'remote_ip',
            [
                'header' => __('IP Address'),
                'index' => 'remote_ip',
                'sortable' => false,
                'header_css_class' => 'col-ip',
                'column_css_class' => 'col-ip'
            ]
        );

        $this->addExportType('*/*/exportAbandonedCsv', __('CSV'));
        $this->addExportType('*/*/exportAbandonedExcel', __('Excel XML'));

        return parent::_prepareColumns();
    }

    /**
     * Get rows url
     *
     * @param \Magento\Framework\DataObject $row
     *
     * @return string
     */
    public function getRowUrl($row)
    {
        return $this->getUrl('customer/index/edit', ['id' => $row->getCustomerId(), 'active_tab' => 'cart']);
    }
}

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<?php

namespace Vendor\Module\Block\Adminhtml\Shopcart\Abandoned;

class Grid extends \Magento\Reports\Block\Adminhtml\Grid\Shopcart

{

protected $_quotesFactory;

public function __construct(

\Magento\Backend\Block\Template\Context $context,

\Magento\Backend\Helper\Data $backendHelper,

\Magento\Reports\Model\ResourceModel\Quote\CollectionFactory $quotesFactory,

array $data = []

) {

$this->_quotesFactory = $quotesFactory;

parent::__construct($context, $backendHelper, $data);

}

protected function _construct()

{

parent::_construct();

$this->setId('gridAbandoned');

}

protected function _prepareCollection()

{

$collection = $this->_quotesFactory->create();

$filter = $this->getParam($this->getVarNameFilter(), []);

if ($filter) {

$filter = base64_decode($filter);

parse_str(urldecode($filter), $data);

}

if (!empty($data)) {

$collection->prepareForAbandonedReport($this->_storeIds, $data);

} else {

$collection->prepareForAbandonedReport($this->_storeIds);

}

$this->setCollection($collection);

parent::_prepareCollection();

if ($this->_isExport) {

$collection->setPageSize(null);

}

$this->getCollection()->resolveCustomerNames();

return $this;

}

protected function _addColumnFilterToCollection($column)

{

$field = $column->getFilterIndex() ? $column->getFilterIndex() : $column->getIndex();

$skip = ['subtotal', 'customer_name', 'email'];

if (in_array($field, $skip)) {

return $this;

}

parent::_addColumnFilterToCollection($column);

return $this;

}

protected function _prepareColumns()

{

$this->addColumn(

'customer_name',

[

'header' => __('Customer'),

'index' => 'customer_name',

'sortable' => false,

'header_css_class' => 'col-name',

'column_css_class' => 'col-name'

]

);

$this->addColumn(

'email',

[

'header' => __('Email'),

'index' => 'email',

'sortable' => false,

'header_css_class' => 'col-email',

'column_css_class' => 'col-email'

]

);

//add Company field

$this->addColumn(

'company',

[

'header' => __('Company'),

'index' => 'company',

'sortable' => false,

'renderer' => \Meetanshi\Register\Block\Adminhtml\Grid\Column\Renderer\Company::class,

'header_css_class' => 'col-company',

'column_css_class' => 'col-company'

]

);

$this->addColumn(

'items_count',

[

'header' => __('Products'),

'index' => 'items_count',

'sortable' => false,

'type' => 'number',

'header_css_class' => 'col-number',

'column_css_class' => 'col-number'

]

);

$this->addColumn(

'items_qty',

[

'header' => __('Quantity'),

'index' => 'items_qty',

'sortable' => false,

'type' => 'number',

'header_css_class' => 'col-qty',

'column_css_class' => 'col-qty'

]

);

if ($this->getRequest()->getParam('website')) {

$storeIds = $this->_storeManager->getWebsite($this->getRequest()->getParam('website'))->getStoreIds();

} elseif ($this->getRequest()->getParam('group')) {

$storeIds = $this->_storeManager->getGroup($this->getRequest()->getParam('group'))->getStoreIds();

} elseif ($this->getRequest()->getParam('store')) {

$storeIds = [(int)$this->getRequest()->getParam('store')];

} else {

$storeIds = [];

}

$this->setStoreIds($storeIds);

$currencyCode = $this->getCurrentCurrencyCode();

$this->addColumn(

'subtotal',

[

'header' => __('Subtotal'),

'type' => 'currency',

'currency_code' => $currencyCode,

'index' => 'subtotal',

'sortable' => false,

'renderer' => \Magento\Reports\Block\Adminhtml\Grid\Column\Renderer\Currency::class,

'rate' => $this->getRate($currencyCode),

'header_css_class' => 'col-subtotal',

'column_css_class' => 'col-subtotal'

]

);

$this->addColumn(

'coupon_code',

[

'header' => __('Applied Coupon'),

'index' => 'coupon_code',

'sortable' => false,

'header_css_class' => 'col-coupon',

'column_css_class' => 'col-coupon'

]

);

$this->addColumn(

'created_at',

[

'header' => __('Created'),

'type' => 'datetime',

'index' => 'created_at',

'filter_index' => 'main_table.created_at',

'sortable' => false,

'header_css_class' => 'col-created',

'column_css_class' => 'col-created'

]

);

$this->addColumn(

'updated_at',

[

'header' => __('Updated'),

'type' => 'datetime',

'index' => 'updated_at',

'filter_index' => 'main_table.updated_at',

'sortable' => false,

'header_css_class' => 'col-updated',

'column_css_class' => 'col-updated'

]

);

$this->addColumn(

'remote_ip',

[

'header' => __('IP Address'),

'index' => 'remote_ip',

'sortable' => false,

'header_css_class' => 'col-ip',

'column_css_class' => 'col-ip'

]

);

$this->addExportType('*/*/exportAbandonedCsv', __('CSV'));

$this->addExportType('*/*/exportAbandonedExcel', __('Excel XML'));

return parent::_prepareColumns();

}

/**

* Get rows url

* @param \Magento\Framework\DataObject $row

* @return string

public function getRowUrl($row)

{

return $this->getUrl('customer/index/edit', ['id' => $row->getCustomerId(), 'active_tab' => 'cart']);

}

Create Company.php at app\code\Vendor\Module\Block\Adminhtml\Grid\Column\Renderer and add below code

<?php

namespace Vendor\Module\Block\Adminhtml\Grid\Column\Renderer;

use Magento\Backend\Block\Context;
use Magento\Customer\Model\CustomerFactory;
use Magento\Framework\DataObject;

class Company extends \Magento\Backend\Block\Widget\Grid\Column\Renderer\AbstractRenderer
{
    protected $customerFactory;

    public function __construct(Context $context, array $data = array(),CustomerFactory $customerFactory) {
        $this->customerFactory = $customerFactory;
        parent::__construct($context, $data);
    }

    public function render(DataObject $row)
    {
        $customerFactory = $this->customerFactory->create();

        $customerId = $row->getcustomer_id();

        $customer = $customerFactory->load($customerId);

        $Addresses = $customer->getAddresses();

        foreach ($Addresses as $address){
            return $address->getData('company');
        }

    }
}

<?php

namespace Vendor\Module\Block\Adminhtml\Grid\Column\Renderer;

use Magento\Backend\Block\Context;

use Magento\Customer\Model\CustomerFactory;

use Magento\Framework\DataObject;

class Company extends \Magento\Backend\Block\Widget\Grid\Column\Renderer\AbstractRenderer

{

protected $customerFactory;

public function __construct(Context $context, array $data = array(),CustomerFactory $customerFactory) {

$this->customerFactory = $customerFactory;

parent::__construct($context, $data);

}

public function render(DataObject $row)

{

$customerFactory = $this->customerFactory->create();

$customerId = $row->getcustomer_id();

$customer = $customerFactory->load($customerId);

$Addresses = $customer->getAddresses();

foreach ($Addresses as $address){

return $address->getData('company');

}

That’s it.

Now, if you’ll check, the abandoned carts report in Magento 2 will have the company column added:

Any doubts about the solution can be mentioned in the Comments section below. I’d be happy to help you out.

Also, do share the solution with the Magento community via social media.

Thanks.

Related Posts:

(based on 9 Reviews)

2 comments On How to Add Company Column in Abandoned Carts Report in Magento 2

Raphael
June 11, 2021 at 6:48 pm - Reply
Hello!
I would to Add “product name” Column in Abandoned Carts Report in Magento 2, I tried with this example, but I not have a success.
Could you help me in this case?
- Sanjay Jethva
  June 14, 2021 at 11:05 am - Reply
  Hello Raphael,
  To get the product name, you first have to get quote_id from the current raw
  and then based on quote_id, you can get the product name from quote_item table.
  Thank You.

How to Add Company Column in Abandoned Carts Report in Magento 2

Stepwise method to add company column in abandoned carts report in Magento 2:

Sanjay Jethva

2 comments On How to Add Company Column in Abandoned Carts Report in Magento 2

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How to Add Company Column in Abandoned Carts Report in Magento 2

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