How to Import & Export Product Reviews in Magento 2?

Exporting and importing product reviews in Magento 2 is crucial when you’re migrating your store or updating any theme.

In this article, we’ll show you how to export product reviews in Magento 2 in the easiest way possible.

Why Import or Export Magento 2 Product Reviews?

When migrating your Magento 2 store to a different platform, preserving your valuable product reviews is essential. 

Import and export of product reviews can help you:

• Maintaining credibility by displaying existing reviews when launching a new store.
• Quickly upload reviews to multiple products through a single CSV file, boosting sales.
• Transfer reviews between platforms effortlessly with just a click.

How to Import/Export Product Reviews in Magento 2?

Magento 2, by default, doesn’t provide a built-in feature to handle the import and export of product reviews. To perform this task, you need to use the Meetanshi’s Magento 2 Product Reviews Import Export extension. 

It is an easy, no-code way to import and export reviews via CSV files. This extension is designed to streamline the management of product reviews, especially when migrating or upgrading your store.

With this extension, you can:

• Seamlessly export customer reviews, along with related product and customer data.
• Easily import product reviews using a CSV file, all in just a few clicks.
• Import and export product reviews from both registered customers and guest visitors 

Let’s take a look at how you can use the Magento 2 Product Reviews Import Export extension to efficiently manage product reviews:

Step 1: Install the extension

Start by downloading and installing the extension. Extract the zip file and upload the extension to your Magento 2 directory via FTP. 

Then, follow these commands in your SSH to set it up:

php bin/magento setup:upgrade

php bin/magento setup:static-content:deploy

php bin/magento setup:static-content:deploy -f

php bin/magento cache:flush

Step 2: Date-wise Export Your Product Reviews

Once installed, configure the extension under System > Product Reviews Import Export. This is where you can set the parameters to enable product reviews import/export functionality.

To export product reviews by date:

• Select From Date: Choose the start date for exporting reviews. Leave blank to export all reviews.
• Select To Date: Select the end date for exporting reviews. Leave blank to export all reviews.
• Export Customer Details with Reviews: Set this to ‘Yes’ if you want to include customer details in the export.

Click “Export Reviews” to begin exporting your product reviews based on the chosen settings.

Step 3: Import the Product Reviews in Your Store

To import reviews, simply upload a CSV file containing the review data. You can download a sample CSV from the extension to ensure the format is correct.

After importing, you’ll find the reviews listed under Marketing > User Content > Reviews, complete with customer details and review status.

Step 4: Show Reviews on the Product Page 

All approved reviews will automatically appear on the respective product pages, showcasing customer feedback and building trust with new visitors.

Which Data Can You Export When Exporting Product Reviews?

With Meetanshi’s Magento 2 Product Reviews Import Export extension, you can effortlessly export a comprehensive set of review data through a CSV file. 

When exporting product reviews, the following data points are included:

• Review Title and Content 
• Customer Information
• Ratings
• Product SKUs
• Review Status

Why Are Magento 2 Reviews Not Showing on The Product Page?

You might occasionally encounter an issue where reviews don’t appear on the product pages. 

Even if you receive an import success message, the reviews might not display if certain settings are not configured correctly.

To resolve this, ensure that the store view is properly assigned for each rating type. 

Navigate to Stores > Attributes > Rating, and for each rating (e.g., quality, price, value), check that a store view is selected. 

If a store view isn’t chosen for each rating, the reviews won’t be visible on the front end.

Use Current Customer Experience For Your Future Sales

Your current customers’ experience influences the buying decisions of your potential customers. While the native Magento 2 lacks the support for this function, the Magento 2 Product Reviews Import Export extension helps to keep your customer reviews intact and easily transfer them to showcase on your page pages.