Want to know what your brand image is like? Want to assess your business’s performance?
Want all this but unsure where to start? Start with simple OG customer feedback. You can get beneficial insights from these Shopify apps for post-purchase surveys.
Small businesses often ignore the power of surveys. Direct customer feedback trumps metrics like CLV and conversion rates. Especially in diverse markets. With Shopify feedback and survey apps, you learn firsthand what’s working and what’s not.
Does Shopify Have a Survey Tool?
No, Shopify doesn’t have built-in functionality to create post-purchase surveys. However, the Shopify ecosystem has third-party apps that can easily do this.
These apps provide insights from customer feedback to businesses. Here’s how you can use these insights:
- Fill gaps in the product efficiency. Use insights to develop new products to meet market demand.
- Identify and fix customers’ pain points to create a better shopping experience. Segregate questions into categories such as technical, product, and logistics.
- Identify the right platforms to make your marketing campaigns a success. Refocus your marketing strategy to get more customers.
- Many of these apps come with analytics dashboards. These segregate customer feedback into metrics. Use this tool to optimize business roadmaps and forecast markets.
5 Best Post-purchase Survey Shopify Apps in 2025
| App Name | Pricing | Reviews |
| Zigpoll Customer Surveys | Free | 5.0★ |
| Fairing Post Purchase Surveys | Starts at $49/month | 4.9★ |
| Gojiberry Survey & Feedback | Free | 5.0★ |
| Grapevine Post Purchase Survey | Complete package for $25/month | 5.0★ |
| KNO Post Purchase Surveys | Starts at $19/month | 4.9★ |
1. Zigpoll Customer Surveys
Zigpoll Customer Surveys offers a variety of survey options. These include email/SMS, NPS, pre-purchase surveys, and post-purchase surveys. It provides automatic insights that summarize responses and identify trends. Zigpoll also identifies trends through open-ended responses.
Key Features:
- Triggers email or SMS surveys at abandoned checkouts
- Analytics dashboard to identify customer demand
- Supports third-party integrations with Slack, Gorgias, Omnisend, Mailchimp, Klaviyo, ActiveCampaign, etc.
- Compatible with Shopify extensions such as ‘Order Status’ and ‘Thank You’
Pricing:
- Lite: Free
- Basic: $10/month
- Standard: $25/month
- Pro: $100/month
2. Fairing Post Purchase Surveys
Fairing Post Purchase Surveys offers the best basic plan on this list. Fairing integrates well with Shopify apps as well as custom B2B applications. Its toolkit includes support with native Shopify integration and customizations.
Key Features:
- Convenient features such as auto-suggest and single-response questions
- Syncs zero-party data to marketing stack in real time
- Analytics dashboard to analyze shopping patterns
- Offers 6 question types for survey questions
- Offers ‘Smart Rule’ functionality to filter customers based on their shopping patterns
- Support integrations with Klaviyo, Google Sheets, Elevar, Yopto, Triple Whale, etc.
Pricing:
- Up to 500 Orders: $49/month
- Up to 1K Orders: $99/month
- Up to 5K Orders: $149/month
- Up to 7.5K Orders: $199/month
3. Gojiberry Survey & Feedback
Gojiberry Survey & Feedback provides templates for all survey types. These templates leverage the best practices of e-commerce user research. Its other functionalities include customer incentives and tools to maintain branding consistency.
Key Features:
- Uses customized logic to create personalized surveys
- Supports integrations with tools like Klaviyo, Mailchimp, Brevo, Yotpo, LoyaltyLion, Slack, Gorgias, etc.
- Analytics dashboard to identify performance trends and gaps
- Supports sharing surveys using product inserts and links/QR codes
- Includes benchmark data in NPS to correlate with the competition
Pricing:
- Free Plan: Free
- Gojiberry Plus: $15/month
4. Grapevine Post Purchase Survey
Grapevine Post Purchase Survey is built natively for Shopify apps. This ensures seamless integration with your POS. Its survey options target different POS locations. This includes post-purchase pages, points of sale, landing pages, and headless setups.
Key Features:
- Supports multi-language setup
- Offers different questions based on different locations and languages
- Offers 4 survey question types
- Advanced reports to gather insights
- Supports integrations with Shopify Flow, Klaviyo, Google Sheets, GA4, etc.
- Survey data reports for business optimization
Pricing:
- Complete: $25/month
5. KNO Post Purchase Surveys
KNO Post Purchase Surveys offers several unique features besides basic surveys. It comes with 30+ templates for surveys and questions. KNO boasts an average response rate of 45% with its surveys.
Key Features:
- Provides question types that aim for visual recall
- Offers unlimited tagging on different attributes such as volume, product type, language, etc.
- Extensive analytics to optimize and forecast business metrics
- Performs date segmentation on audience data using custom filters
- Post-purchase incentives for customers to perform certain actions
Pricing:
- Starter: $19/month
- Analyst: $119/month
- Pro: $299/month
Other Shopify Survey Apps
New Shopify apps are emerging around the clock to deal with evolving demands. You can find other apps that provide similar features from the list above.
| App Name | Best For | Pricing | Reviews |
| Bazar Pre Purchase Surveys | Pre-purchase survey | Free | 0.0★ |
| Neowauk ‑ Survey, Quiz, Games | Pre-purchase survey, Post-purchase survey | Free | 4.7★ |
| POWR: Customer Survey | Poll | Post-purchase survey | Starts at $8.99/month | 4.2★ |
Here’s how you can create the best survey and get the maximum completion rate:
- Pick the right survey type – You have only a few seconds with your customers before they scroll away.
- Choose visual option forms for pre-purchase surveys
- For post-purchase surveys, it’s best to use multiple-choice questions
- Ask only one open question
- Keep the survey short and simple – A complicated Shopify customer survey can cost you insightful feedback.
- Keep as few choices as possible in multiple-choice questions
- Try to use one-click surveys wherever possible
- With multi-question surveys, keep the questions relevant to the topic
- Incentivize completing surveys. Offer rewards or coupons for completing a Shopify checkout survey. Shopify offers reward points apps that you can use for this purpose.
Use these tips with the following Shopify customer survey apps. Make the most of the customer feedback.
Shopify feedback and survey apps can perfect your business. Try the OOB templates offered by these apps. Use app suggestions to locate the right point in the user journey to get maximum customer reach. Optimize to get better results. Remember to choose an app that has
- Customizable templates so you can draft surveys with a click
- Customizable widgets to match your themes
- Seamless support for integrations with apps on different layers
- Analytics dashboard to analyze survey responses and identify patterns
