Answer your customers immediately and stay in touch with them using these Shopify apps for live chat.
Live Chat and WhatsApp Chat Apps stand out among live chat solutions by offering seamless, personal communication right within the world’s most popular messaging platform, helping Shopify stores build trust and quickly resolve customer queries. Using the top live chat app, you can boost customer satisfaction, reduce cart abandonment, and give instant responses at a minimal cost.
So let’s get started.
Best Live Chat Apps for Shopify: Quick Look
Staying connected with your customers can be challenging, but we’ve got you covered. Here is the list of best live chat apps in free and paid versions.
| App Name | Key Features | Pricing | Review |
| Pushdaddy WhatsApp, Live Chat | – WhatsApp chat & live chat – Auto cart recovery, order confirmation & tracking updates- Chatbot & FAQ page | Free to install | 4.4 |
| Tidio Live Chat & AI Chatbots | – Solves queries quickly- Supports Lyro AI chatbot- Preview cart, order history & more | Free | 4.6 |
| Chatra – Live Chat & Chatbot | – Live chat on mobile & desktop- Integrate with social media- Chatbots for routine work | Free | 4.8 |
| Willdesk: Live Chat&AI Chatbot | – Integrate with order traffic, FAQs, contact forms etc.- AI generated product recommendation, emotion detection & more- Inbox ticketing from all sources | Free | 4.9 |
| Gorgias: Helpdesk, Chat & FAQ | – Multiple channel in one place- FAQs and order management- AI agent full ticket resolution | Starts $10/month | 4.2 |
| RT: WhatsApp Chat, Live Chat | – Connect with customer via Telegram, WhatsApp & more- Improve chat service experience- Works with all themes | Free to install | 4.7 |
| tawk.to Live Chat | – Manage orders from chat & tickets – Personalized greeting based on location- Fast reply with “shortcut” template | Free | 3.7 |
| Reamaze Live Chat Helpdesk CRM | – Email, SMS & more in single inbox- Create Shopify order in chat- AI for fast reply, FAQs etc. | Starts $29/month | 4.5 |
| BestChat: AI Chatbot + Live Chat | – AI supported decision & data analysis – 24×7 live chat & real time integration | Free | 4.7 |
9 Best Shopify Apps for Live Chat: In-detail
The Shopify app store has 500+ apps, but here are the 9 apps that stood out to us in terms of key features and pricing, irrespective of the size of your business.
1. Pushdaddy WhatsApp, Live Chat
This app switches instantly between WhatsApp Chat and live chat, allowing to manage chat flow.
It includes features like share buttons, automation for abandoned cart recovery, integration with Facebook, Instagram, FAQs and more.
However, some users have reported hidden costs, making this app more expensive than expected.
Key Features:
- Easily switch between WhatsApp chat and live chat
- Auto cart recovery, order confirmation, and tracking via WhatsApp and email
- Quick installation just by adding your number
- Offers push notifications, chatbot, and FAQ page
Pricing:
- Free to install
2. Tidio Live Chat & AI Chatbots
Tidio Live Chat & AI Chatbots is a highly user-friendly app for Shopify owners.
It offers a personalized experience and features ready-made chatbots that automatically respond to the most common questions. With a strong helpdesk solution, it allows users to manage customer interaction all in one place, integrating with all Shopify-supported features.
Key Features:
- Quickly solve the problem of your users with live chat
- Directly recommend products in chat along with preview cart and order history
- Easy installation with just a few clicks
- Uses a ticketing system for solving customer queries
Pricing:
- Free plan available
- Basic: $29/month
- Pro: $39/month
3. Chatra – Live Chat & Chatbot
One of the best apps for Shopify live chat, Chatra – Live Chat & Chatbot, creates conversations with various tools for using live chats and chatbots.
It attracts customers to your storefront, upsell, and cross-sell to maximize order value. Sends personalized messages to targeted customers and provides constant support. Integrate with social media to manage all conversations in one place.
Key features:
- Offers live chat through mobile and desktop
- Integrates with social media to answer customers
- Save you time by managing daily work through chatbots
- Check who visited your website and their details
- Supported on Windows, Mac, iOS & android
Pricing:
- Free plan available
- Basic: $31/month
- Pro: $41/month
4. Willdesk: Live Chat&AI Chatbot
Willdesk: Live Chat&AI Chatbot by Channelwill is the perfect app for your store.
This app integrates with AI assistant (GPT-4) to track orders and cancellations. It combines email, live chat, and social media all in one ticketing system and automates cart recovery, product recommendation FAQs response, etc.
Key Features:
- Built-in TrackingMore APIs without needing extra apps
- AI-supported product recommendation, emotion detection, and more
- Integrate with Klaviyo, Mailchimp, Privy, and SMSBump for customer insights
- Allows customization for font, style, and FAQ pages across multiple stores
Pricing:
- Free plan available
- Basic: $16.90/month
- Pro: $42.90/month
- Unlimited: $149.90/month
5. Gorgias: Helpdesk, Chat & FAQ
Gorgias: Helpdesk, Chat & FAQ is an AI-driven app that unifies all customer conversations in one place.
It helps speed up responses, improve team efficiency, and lets AI manage order updates, refunds, and subscriptions, this allows you to focus on customer interaction to enhance loyalty and sales. You can set up this app easily with a preferred support channel.
However, many users have reported issues with slow responses from the support team, and some find the pricing to be quite expensive.
Key Features:
- Manages emails, chats, social media, SMS, etc., all from one platform
- Allow customers to find answers and manage orders through FAQs
- AI-powered ticket resolution as per your brand’s style
- Integrates with 100+ eCommerce apps for view of customer data
- AI-supported product recommendation and chat campaign
Pricing:
- Basic: $10/month
- Pro: $60/month
- Unlimited: $360/month
- Unlimited plus: $900/month
6. RT: WhatsApp Chat, Live Chat
RT: WhatsApp Chat, Live Chat is one of the best apps for your Shopify store.
It supports direct communication with users through convenient platforms. It integrates with your store and allows real-time conversation from any device across the globe. Users receive instant notifications for uninterrupted chatting, ensuring customer support.
Key Features:
- Visitors can communicate via WhatsApp, telegram, and more
- Improved customer chat service experiences and sales
- Integrates with all customizable themes
Pricing:
- Free to install
- Basic: $6.99/month
7. tawk.to Live Chat
tawk.to Live Chat is the ultimate solution for your Shopify store.
It lets you communicate with your visitors in real time, offering unlimited messaging, ticketing, and agent seats. It also includes a CRM and ticketing system that integrates with Shopify to support customer’s decisions.
Key Features:
- View and manage orders directly from chats and tickets
- Personalized greetings with triggered and location
- Quick response with “shortcut” message templates
- Manage customer and organization along with CRM
- 24×7 response from their support team
Pricing:
- Free to install
8. Reamaze Live Chat Helpdesk CRM
Still reaching for the right live chat app ? Look no more.
This app increases customer engagement and sales with AI chatbots and live chat. Its helpdesk brings all customer messages from email, social media, SMS, and calls into one place connecting them to order, tracking, and review for easy tracking. It also offers AI-generated content and fast response as a team.
Key Features:
- Combine email, social media, SMS all at one platform
- Manage and modify customer order directly into chats
- AI-generated reply, FAQs, and chatbots
- Automate common task using previous data to save time
- Push notification, satisfactory surveys to keep customer engaged
Pricing:
- Basic: $29/month
- Pro: $49/month
- Unlimited: $69/month
- Unlimited plus: $899/month
9. BestChat: AI Chatbot+Live Chat
BestChat: AI Chatbot+Live Chat is the best app for Shopify owners looking for live chat and AI chatbot.
It integrates with Shopify for self-learning and offers a customizable live chat interface.
BestChat combines AI and GPT-powered chat for smart and efficient customer support.
Yet, chatbots may struggle with complex questions and might need human help.
Key Features:
- Smart chatbots learn orders and products
- AI-driven insights for better decision-making and data analysis
- 24×7 AI chatbot to handle daily queries
- Real-time integration with Shopify to boost live chat and store efficiency
Pricing:
- Free plan available
- Basic: $10/month
- Pro: $30/month
- Unlimited: $60/month
The Best Shopify Live Chat App? Choose Smart, Sell More
The above-mentioned Shopify app for live chat is a go-to solution for customer servicing teams to manage thousands of queries quickly.
If you are a small team, you can opt for a Shopify WhatsApp Chat Widget, which lets customers connect with you instantly through WhatsApp.
No extra app required, just a simple way to stay in touch with your customer directly from the Shopify store.
This Shopify is:
✅ Fully customizable WhatsApp chat button
✅ Responsive across all devices
✅ Easy to integrate with steps by setup instructions
Pick the right Shopify app based on your team size and speed up your query management and answering process.
Final Words
In conclusion, the right Live Chat App for your shop depends on your budget, customer service needs, and availability.
We’ve highlighted the 9 best Shopify Live Chat apps to choose from, to make sure you have the right tools to offer customers a streamlined and efficient customer service experience.
