5 Best eCommerce CRM Software [2022]

Are you struggling to find the right CRM software for your online business? If so, then this blog post is for you! Here are the complete details about the best eCommerce CRM software you can consider in 2022.

Customers fuel businesses, and having said that, it is vital for businesses to maintain healthy customer relationships to succeed. Managing customer relationships manually can be the best thing businesses can do; however, it is not possible when you have a hefty amount of customers associated with your brand.

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Once your online business reaches a certain height and builds a solid customer base, you may require using a customer relationship management tool for eCommerce. There are plenty of tools available online that claim to be the ‘Best eCommerce CRM’, and choosing the right one for you from them can be a bit difficult task.

Also read: Benefits of CRM in eCommerce [2022]

In this blog post, I have curated the list of the five best eCommerce CRM software that you can use to leverage your online business in 2022.

Comparing the Best eCommerce CRM Software at Glance

Comparing the Best eCommerce CRM Software
Software Name
Free Plan
Free Trial
Get Pricing
Pros
Cons
SalesforceClick Here
  • Cloud-based eCommerce CRM tool.
  • Automated workflows and omnichannel customer service.
  • Highly customized CRM tool with robust functionalities.
  • Easy integration with eCommerce and social media platforms.
  • Scalable pricing model.
  • Salesforce CRM comes with system limitations, which can be insufficient for certain business requirements.
  • This eCommerce CRM can be hard to operate for beginners.
  • A little bit pricey as compared to other CRM alternatives.
HubSpot CRMClick Here
  • Easy to use and intuitive eCommerce CRM platform.
  • Highly compatible with various eCommerce platforms and easy to integrate.
  • Powerful reporting and analytics.
  • Limited features in the free version of CRM.
  • CSS-based email templates are difficult to modify.
  • Lack of free technical support.
PipedriveClick Here
  • Highly flexible CRM with custom fields.
  • Strong marketing automation with email marketing and lead management.
  • Mobile-friendly platform and easy to set up.
  • Advanced reporting and analytics feature to monitor performance.
  • Customer support is limited for certain plans.
  • It May cost extra money for add-ons.
  • Not suitable for post-sales relationship management.
Zoho CRMClick Here
  • Highly customizable eCommerce CRM tool.
  • Affordable CRM tool and easy integration with eCommerce platforms with API.
  • Intuitive dashboard to manage all aspects of sales in one place.
  • No mobile app.
  • Limited customer support.
Monday.comClick Here
  • Seamless integration with the majority of the eCommerce platforms.
  • Optimized and easy order management and keep track of stock and shipments.
  • Efficient project coordination and task management in one place.
  • 24×7 customer support and mobile apps.
  • Limited reporting features.
  • Steep cost for more flexibility.

Best eCommerce CRM Software [2022]

Salesforce

SalesForce - Best eCommerce CRM Software

The eCommerce businesses that require a lot of flexibility and customization may opt for Salesforce. It offers a wide range of cloud-based CRM solutions to meet each and every requirement of eCommerce businesses. Salesforce B2C and B2B commerce are such solutions that eCommerce businesses can consider as per their requirements.

Salesforce is highly scalable CRM software, which is perfect for eCommerce. It is trusted by over 100k companies around the globe and has remained one of the best eCommerce CRM software tools. The company claims to streamline customer relationship management and close bigger deals to grow more revenue. An interesting thing about this CRM software is its mobile app, which means that you’ll be just a few taps away from accessing every touchpoint of your customer’s journey.

Pricing:

Salesforces has different pricing plans for different products, which are provided in the table below. For more details, you can also visit the Salesforce pricing plan page.

Salesforce CRM Pricing Plans
Salesforce EditionsB2B CommerceB2C Commerce
Starter$4 Price Per Order1% Gross Merchandise Value
Growth$6 Price Per Order2% Gross Merchandise Value
Plus$8 Price Per Order3% Gross Merchandise Value

 

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Hubspot CRM

HubSpot - Best CRM for Small Businesses

The list of the best CRM software for eCommerce is not complete without HubSpot. It is one of the best CRM tools available in the market for a couple of reasons. First things first – using HubSpot is really pocket-friendly as it does not cost even a penny to get started. It offers a robust marketing automation tool that integrates email inboxes to leverage email marketing for eCommerce businesses.

Hubspot CRM is a highly flexible tool that can be customized as per business requirements. Also, it is highly compatible with most of the eCommerce platforms, making it a perfect choice for online businesses. Also, HubSpot integration with other popular programs such as Gmail, Zoom, and WordPress, is almost flawless. One thing that drags HubSpot down from place #1 is its cost of additional features.

Pricing:

HubSpot CRM is free to use and is equipped with all the decent features that you need for your eCommerce business.

It also offers a complete CRM suite that comprises other useful tools such as Marketing Hub, Sales Hub, Service Hub, CMS Hub, and Operations Hub, apart from the free CRM. You can visit the HubSpot pricing page for more details about the same.

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Pipedrive

Pipedrive - Best eCommerce CRM Tool

Pipedrive is a cloud-based CRM solution that is simple, easy, and fast. As the name suggests, the tool nails a pipeline management feature allowing the user to get a higher view of the complete sales process. The tool also provides a mobile app that allows getting all the sales information at your fingertips, anytime, and from anywhere.

Some of the amazing features of Pipedrive lets it make the list of the best CRM tool for online businesses. It is highly customizable and allows the creation of custom fields to meet the ever-changing requirements of eCommerce businesses. Moreover, it can be easily integrated with the eCommerce platforms through its APIs. Some of the amazing features of Pipedrive include sales forecasting, trend analysis, drag and drop tasks, mobile alerts, email reminders, and mobile apps.

Pricing:

The pricing of Pipedrive CRM may vary as per your requirements and the number of users. You can refer to the table provided here or visit the official Pipedrive pricing page for more details.

Pipedrive CRM Pricing Plans
PlanPricing (Monthly)
Standard$12.50 per user
Professional$29.00 per user
Enterprise$59.00 per user
Ultimate$119.00 per user

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Zoho CRM

Zoho CRM for eCommerceZoho powers over 250k businesses around the globe through its innovative and customer-centric solution. It provides an omnichannel cloud-based Customer Relationship Management system that is a powerful tool that is easy to integrate with some of the popular eCommerce platforms. You can easily integrate Zoho CRM with Magento, Shopify, or other eCommerce platforms.

This popular eCommerce CRM tool is used by renowned brands such as Amazon.in, Hotstar, IIFL, and more. This CRM tool makes it easier for eCommerce to manage multichannel contacts, collaborate with teams, manage customer tickets, and more.

Pricing:

Zoho CRM provides a free plan for up to three users with limited features. The pricing plans for the full version of Zoho are provided below. You can also refer to the Zoho pricing page for more details.

Zoho CRM Pricing Plans
PlanPricing (Monthly)
Standard$14 per user
Professional$23 per user
Enterprise$40 per user
Ultimate$52 per user

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Monday Sales CRM

Monday Sales CRM

Last but not least, Monday.com completes the list of the best CRM software for eCommerce with its highly intuitive interface. This amazing CRM tool is easy to use, robust, and highly scalable. It helps in creating a custom sales pipeline and visualize them for understanding the business in a better way.

Monday.com makes it easier for online businesses to shape the CRM as they want, right from marketing to customer support. This excellent eCommerce CRM tool is the best fit for you if you are looking for a solution to monitor your sales closely. Spotting the problems and bottlenecks in the sales cycle is easier with it.

Pricing:

The individual plan of Monday.com is free. Pricing plans for the paid versions are provided in the table below. You can also visit Monday.com pricing for more details.

Monday Sales CRM Pricing Plans
PlanPricing (Monthly)
Basic$8 per user
Standard$10 per user
Pro$16 per user
EnterpriseContact Sales

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Conclusion

Customer Relationship Management (CRM) tools make it easier for online store owners to manage their marketing, sales, and post-sales support efficiently. There are plenty of eCommerce CRM tools that support easy integration with eCommerce stores.

In this article, I have hand-picked some of the best eCommerce CRM software that you can consider for your online store. I hope this will help you out of the confusion while choosing the best CRM for your business. Meetanshi’s Magento 2 CRM integration service makes it easier for the Magento store owners to integrate CRM with their online store.

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5 Best eCommerce CRM Software [2022]

Dhara Tuvar

Marketing Manager at Meetanshi, she is an expert in the field with 8 years of experience. Apart from work, she is a foodie, watch lover and a proud wife.

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