Looking for the best CRM for Magento? We have your back.
Our team did the research work for you to find the best CRM for Magento, so you spend less time looking for the tool, get the needed info directly, and move to the decision-making process.
Here, you will find a list of the five top Magento CRM tools, including their key features, pricing, and more.
What is Magento CRM Integration?
A Magento CRM Integration is the process of connecting your Magento 2 store with a customer relationship management (CRM) platform to streamline your operations by synchronizing data between the platforms.
It eliminates the need to juggle between different tabs to manage your customers. Any member of your team can access all the needed information from the CRM.
Here are some key features of Magento 2 CRM capabilities that you and your team can leverage:
Marketing team:
- Streamline all of your marketing channels in one place
- Run email campaigns and analyze their effectiveness
- Create signup forms, pop-ups, and more to improve engagement
Sales:
- Identify and qualify leads.
- Keep track of interactions through emails, calls, notes, and more.
- View the prospects in the pipeline and move ahead with them to make the deal.
Customer service:
- Maintain and organize all the customer interactions, contacts, and support tickets in one place.
- Create responses from FAQs and automate the customer service process.
- Increases customer retention rate and helps you build a loyal customer base
How to Integrate CRM with Your Magento 2 Store?
There are two main ways you can integrate CRM with the Magento store:
- Using extension: Use the ready-made connector extension for CRM to integrate with the Magento store. It’s the easiest and fastest way of CRM integration and requires only a one-time extension price.
- Custom integration: Hire a Magento professional to code a custom module to connect the Magento 2 CRM of your choice. It costs a bit higher than extension, but offers great flexibility in terms of customization as per your needs.
Now that we have built the foundation of CRM’s role in Magento, how can you integrate it? Let’s look at the list of the best Magento 2 CRM integrations.
We found these five CRMs meet the necessary business requirements and are perfectly compatible with Magento.
Top Magento CRM Integrations – Comparison
| CRM Platform | Best For | Starting Price | Integration Option |
|---|---|---|---|
| Zoho CRM | Small to medium-sized online stores across industries | $14/user per month | Easy integration via extension |
| HubSpot CRM | Small businesses to streamline their sales cycle and generate leads | $50 per month | Custom integration |
| Salesforce CRM | Enterprise-level online business focusing on customer success | $80/user per month | Custom integration |
| SugarCRM | Big companies looking to provide high-quality customer service | $49 per month | Custom integration |
| Freshsales CRM | Highly functioning and fast-growing sales team | $39 per month | Custom integration |
1. Zoho CRM
Zoho CRM comes with multiple built-in features and functionality trusted by thousands of renowned businesses around the world making it one of the best CRM for Magento 2.
This cloud-based CRM tool keeps track of all leads and customers in one place so that you never miss a chance to follow up on any of them. And with the Magento CRM extension, you can quickly integrate Zoho CRM with Magento 2 store in just a few steps using the ready-made connector extension by Meetanshi and leverage the platform’s robust reporting and analytical features.
Key features:
- AI-powered Zia assistant
- Supports multi-channel marketing
- Highly customizable and intuitive dashboard
- Leads and contacts management
Pricing plans:
- Standard: $14/user per month
- Professional: $23/user per month
- Enterprise: $40/user per month
- Ultimate: $52/user per month
2. HubSpot CRM
Hubspot is a popular CRM tool for online businesses. Hubspot Magento 2 Integration reduces the time needed to handle customer issues or manage your customers. Everything happens in one dashboard, so you can quickly check-in and take the needed action.
Key features:
- Intuitive user interface and dashboards
- Marketing and sales automation
- Ease of integration with social media
- Powerful customer segmentation and email marketing
Pricing plans:
- Free plan available (limited features)
- Starter: $50 per month
- Professional: $1780 per month
- Enterprise: $4000 per month
3. Salesforce CRM
Salesforce is one of the top Magento CRM integration, and it is known for providing customer-centric business solutions. It covers everything – from marketing & sales to customer service. The Magento 2 Salesforce integration can help you manage business operations more efficiently, gather customer insights, and make better business decisions.
Key features:
- Auto-fetch data from emails, support channels, and calendars
- Manage the customers and leads on a timeline
- Access from anywhere via mobile app
- Option to create custom reports
Pricing plans:
- Professional – $80 per month
- Enterprise – $165 per month
- Unlimited – $330 per month
- Einstein 1 Service – $500 per month
4. SugarCRM
SugarCRM is a complete suite of business tools that makes sales, marketing, accounting, and customer management easier. It’s an open-source CRM tool, which means it can be customized as per the requirements. Its marketing and sales automation features make it one of the best Magento 2 CRM integrations.
Key features:
- Highly customizable
- Built-in campaign creation functionalities
- Easy integration with other tools & services
- Supports workflow automation
- Mobile app available
Pricing plans:
- Serve: $80/user per month
- Enterprise: $85/user per month
- Market: $1000 for 10k contacts
- Sell: $49/user per month
5. Freshsales CRM
Freshsales CRM by Freshworks is one of the best customer relationship management tools. It’s a cloud-based CRM tool that allows business owners to track customers’ movements in real time through activity tracking. The dashboards provide all the latest information in one place.
Freshsales is an amazing customer relationship management tool that provides a complete view of the customers that help close more deals. Moreover, it is also equipped with powerful AI-based lead management features, chatbot, visual reporting, campaign creation and much more to improve efficiency.
Key features:
- Mobile app to access the CRM anytime, anywhere
- AI-based lead scoring and forecasting
- Create visual reports with a customizable interface
Pricing plans:
- Free plan available
- Growth: $9/user per month
- Pro: $39/user per month
- Enterprise: $59/user per month
Our Opinion: Which is the Best CRM for Magento?
From the ocean of tools on the internet, we drill down to the 5 best Magento 2 CRMs, and if we go even further, then the best one to use here is the Zoho CRM.
Here’s why:
- Affordable pricing plans
- Automation is available in all of their plans
- Customize the dashboard as per your needs
- Extremely easy to use and navigate (appreciated a lot by their customers)
And with the Zoho Magento 2 CRM extension, you don’t need to worry about integration hassles. You can catch a glimpse of how your store might look after integrating with Zoho here: Magento 2 Zoho CRM integration.
