New to Shopify or stuck with an issue? You can contact Shopify support to get it solved.
Shopify offers 24×7 support to its users. The platform offers multiple touch points to seek support for its users. In this post, we’ll explore six different ways you can contact Shopify support and get your queries solved.
In the end, we’ll also cover the best method to get support for technical issues that are not covered by Shopify support.
Let’s get started.
How to Contact Shopify Support?
1. Shopify Help Center
Shopify Help Center is a knowledge base that includes guides, tutorials, FAQs, and other resources. You can find the answers and solutions to questions and issues faced by other store owners.
Search for the query in the help center before reaching out to the support.
Go to the Shopify Help Center and enter your search query in the search box. For example – type “how to set up a domain.”
Shopify Help Center is a great way to quickly find answers to your queries
There’s another smart way to access the resources of Shopify for your solution, i.e., Shopify’s AI Chatbot, which is directly connected with the Shopify Help Center.
Click on the Shopify Chatbot box, enter a query for what you’re looking for, and get the most relevant solution directly.
However, if you don’t find what you need, then you can directly contact a customer support Shopify team using the other ways.
2. Shopify Live Chat Support
Shopify offers 24/7 live chat support, which is the easiest and quickest way to get support. Tap the icon, and an agent will immediately appear on live chat.
Log into your Shopify account and click the “Contact Support” button.
Select the appropriate topic you need help with.
Shopify will recommend seeing common FAQs and articles related to your query.
Scroll down the page and click ‘Chat with Us.’Enter required details like name, Email, address, and query.
Now, you’ll shortly be connected with the Shopify Chat support advisor.
Tip: During the Shopify live chat, stay prepared with all the necessary details or screenshots.
3. Email Shopify Support
Shopify contact email support is a recommended method for any non-urgent query that needs detailed explanation and attachments. Its response timeframe is around 24 to 72 hours.
Here are the Shopify support emails to get support via email:
- General inquiries: [email protected] (preferred)
- Billing issues: [email protected]
- General billing inquiries: [email protected]
- General partner inquiries: [email protected]
4. Shopify Contact Number
Shopify also offers 24/7 support on call.
You can either request a call back from the Shopify team or call directly on their support number.
On the Shopify contact support page, click ‘Request a callback.’
Fill in the required details, such as name, store URL, phone number, etc., and click the ‘Request a Callback‘ button.
You’ll receive a call Shopify support team shortly.
Alternatively, you can directly call the Shopify support team on their customer support numbers. Here is the list of Shopify customer support number for different countries:
- United States: 1-888-746-7439
- India: 000-800-100-5786
- Australia: 03-8400-4750
- Singapore: 800-181-1121
- Indonesia: 007-803-651-0008
- Malaysia: 1800-80-6678
- United Kingdom: 0800-808-5233
- New Zealand: 07-788-6026
Contact Shopify by phone is a recommended method when you’re facing critical issues. Also, be prepared for a longer wait time, around 1-2 hours, before connecting with the agent.
5. Contact Shopify Support via Social Media
Shopify has a good presence on popular social media platforms like X (Formelry Twitter), Instagram, and Facebook. Since social media is not a primary channel for Shopify support, you should not expect an instant response through this channel.
Here are the links to Shopify social media accounts you can contact to get support:
You can send a direct message to their official account page. Or post a query tagging them.
6. Shopify Community Support
Shopify has a huge community of developers, merchants, and marketers. It has over 900,000 members that you can seek help from.
You can also search the community to find if someone has already faced the same issue or not. Or you can post your query to get opinions and solutions from peer users.
Consult Shopify Experts & Get Issues Solved
Sometimes, contacting the Shopify support team and exploring answers in the community is not enough. The official support may not be able to help you with any customization issues or fail to provide any guidance.
Consulting a Shopify expert, like Meetanshi, can be a good option here. Our Shopify store development experts can help you solve any type of issue in the shortest time. You can also hire our Shopify developers on an hourly basis to get things fixed. Contact us now!
