How Is Magento 2 Shopping Assistance Useful?<\/h3>\n\n\n\n\n- You can offer immediate assistance<\/strong> to your customers in times of need.<\/li>\n\n\n\n
- Enabling this feature helps to improve your customer satisfaction ratio<\/strong>.<\/li>\n\n\n\n
- Easily finish a task for customers that might take them a few hours.<\/li>\n\n\n\n
- This Magento 2 Shopper Assistance feature <\/span>is a big win for non-technical customers<\/strong>; you, as a store owner, can immediately help in solving the issue.<\/li>\n<\/ul>\n\n\n\n
How to Enable Login as Customer Feature in Magento 2?<\/h2>\n\n\n\n
Now that you have an idea of this feature, let\u2019s look at how to enable Magento 2<\/a> to log in as a customer.<\/p>\n\n\n\nHere, we will look at two different steps:<\/p>\n\n\n\n
\n- Enable Customer Permission for Shopping Assistance<\/li>\n\n\n\n
- Use Login as Customer in Magento 2<\/li>\n<\/ol>\n\n\n\n
Enable Customer Permission for Shopping Assistance<\/h3>\n\n\n\n
The first step is to enable the feature from the admin panel.<\/p>\n\n\n\n
\n- From the admin page, click Stores > Settings > Configuration.<\/strong><\/li>\n\n\n\n
- In the left panel, expand Customers and choose Login as Customer<\/strong>.<\/li>\n\n\n\n
- Select Enable Login as Customer to Yes<\/strong>.<\/li>\n\n\n\n
- Click on Save<\/strong> Config.<\/li>\n<\/ol>\n\n\n\n
![\"Enable](\"https:\/\/meetanshi.com\/blog\/wp-content\/uploads\/2023\/12\/Enable-feature.png\")
<\/figure>\n<\/div>\n\n\n<\/p>\n\n\n\n
For the rest of the points, you can make changes as per your requirements or keep it as it is. <\/span><\/p>\n\n\n\nAfter this, you need to enable the access for the admin user. Here are steps to do so:<\/p>\n\n\n\n
\n- Head to Admin from the sidebar and go to System > Permissions > User Roles<\/strong>.<\/li>\n\n\n\n
- Click the role in the list, head to Role information and click on Role Resources<\/strong>.<\/li>\n\n\n\n
- Change Role Resources to Custom<\/strong>.<\/li>\n<\/ol>\n\n\n\n
![\"Roles](\"https:\/\/meetanshi.com\/blog\/wp-content\/uploads\/2023\/12\/Roles-resources-.png\")
<\/figure>\n\n\n\n\n- Now scroll down a little and head to the Login as Customer part<\/strong>. And enable the following:
– Allow Login as Customer – Allows the Admin user to use the Login as Customer feature.
– View Login as Customer Log – Allows the Admin user to see the Login as Customer Log.<\/li>\n<\/ol>\n\n\n\n![\"Save](\"https:\/\/meetanshi.com\/blog\/wp-content\/uploads\/2023\/12\/Save-role-.png\")
<\/figure>\n\n\n\n\n- Click Save Role<\/strong>.<\/li>\n<\/ol>\n\n\n\n
Use Login as Customer in Magento 2<\/h3>\n\n\n\n
Now that the foundation of this feature is set, you, as an admin, can log in to the store as a customer. Here is the navigation for you:<\/p>\n\n\n\n
\n- From the Admin sidebar, go to Customers > All Customers.<\/strong><\/li>\n\n\n\n
- Now open a user in edit mode.<\/li>\n\n\n\n
- From the Customer Information panel, select the Account Information section.<\/strong><\/li>\n\n\n\n
- Set the Allow remote shopping assistance to Yes.<\/strong><\/li>\n<\/ol>\n\n\n\n
Now, you can access the store as a customer without the user’s permission.<\/p>\n\n\n\n
Wrapping Up<\/h2>\n\n\n\n
And that’s all you need to know about Magento 2 shopping assistance and how to set it up.<\/p>\n\n\n\n
Now that Magento allows remote shopping assistance make the most of it. Follow these steps, and you can easily achieve the desired goal. If you found this resource helpful, here are some more for you:<\/p>\n\n\n\n
\n- How to Fix Magento 2 Homepage 404 Error<\/span><\/a><\/li>\n\n\n\n
- How to Get Store Name in Magento 2 Email Template<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"
The Magento 2 shopping assistance is one of the go-to features your customers can use at times of need, but as a store provider, how…<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[34],"tags":[],"class_list":["post-3356","post","type-post","status-publish","format-standard","hentry","category-magento"],"acf":[],"_links":{"self":[{"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/posts\/3356","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/comments?post=3356"}],"version-history":[{"count":2,"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/posts\/3356\/revisions"}],"predecessor-version":[{"id":12913,"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/posts\/3356\/revisions\/12913"}],"wp:attachment":[{"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/media?parent=3356"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/categories?post=3356"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/tags?post=3356"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
How to Enable Login as Customer Feature in Magento 2?<\/h2>\n\n\n\n
Now that you have an idea of this feature, let\u2019s look at how to enable Magento 2<\/a> to log in as a customer.<\/p>\n\n\n\n Here, we will look at two different steps:<\/p>\n\n\n\n The first step is to enable the feature from the admin panel.<\/p>\n\n\n\n <\/p>\n\n\n\n For the rest of the points, you can make changes as per your requirements or keep it as it is. <\/span><\/p>\n\n\n\n After this, you need to enable the access for the admin user. Here are steps to do so:<\/p>\n\n\n\n Now that the foundation of this feature is set, you, as an admin, can log in to the store as a customer. Here is the navigation for you:<\/p>\n\n\n\n Now, you can access the store as a customer without the user’s permission.<\/p>\n\n\n\n And that’s all you need to know about Magento 2 shopping assistance and how to set it up.<\/p>\n\n\n\n Now that Magento allows remote shopping assistance make the most of it. Follow these steps, and you can easily achieve the desired goal. If you found this resource helpful, here are some more for you:<\/p>\n\n\n\n The Magento 2 shopping assistance is one of the go-to features your customers can use at times of need, but as a store provider, how…<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[34],"tags":[],"class_list":["post-3356","post","type-post","status-publish","format-standard","hentry","category-magento"],"acf":[],"_links":{"self":[{"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/posts\/3356","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/comments?post=3356"}],"version-history":[{"count":2,"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/posts\/3356\/revisions"}],"predecessor-version":[{"id":12913,"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/posts\/3356\/revisions\/12913"}],"wp:attachment":[{"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/media?parent=3356"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/categories?post=3356"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/tags?post=3356"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
Enable Customer Permission for Shopping Assistance<\/h3>\n\n\n\n
\n
<\/figure>\n<\/div>\n\n\n\n
<\/figure>\n\n\n\n\n
– Allow Login as Customer – Allows the Admin user to use the Login as Customer feature.
– View Login as Customer Log – Allows the Admin user to see the Login as Customer Log.<\/li>\n<\/ol>\n\n\n\n<\/figure>\n\n\n\n\n
Use Login as Customer in Magento 2<\/h3>\n\n\n\n
\n
Wrapping Up<\/h2>\n\n\n\n
\n