{"id":325,"date":"2019-02-25T06:33:29","date_gmt":"2019-02-25T06:33:29","guid":{"rendered":"https:\/\/meetanshi.com\/blog\/2019\/02\/25\/create-credit-memo-in-magento-2\/"},"modified":"2025-07-24T15:55:31","modified_gmt":"2025-07-24T10:25:31","slug":"create-credit-memo-in-magento-2","status":"publish","type":"post","link":"https:\/\/meetanshi.com\/blog\/create-credit-memo-in-magento-2\/","title":{"rendered":"How to Create Credit Memo in Magento 2"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">E-commerce business is now offering all the facilities that a customer can avail from offline shopping. One of them is the refund process. Customers may not be satisfied with the product bought online and may want to return it. In the case of Magento 2 stores, there is a default facility of credit memos for the refund purpose.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Store owners can&nbsp;<em><strong>create credit memo in Magento 2<\/strong><\/em>&nbsp;in order to easily refund the shoppers\u2019 money. The tutorial shows step by step method to create and print a credit memo in Magento 2.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Method to Create Credit Memo in Magento 2:<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">1. Login to&nbsp;<strong>Admin Panel<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. Navigate to&nbsp;<strong>Sales &gt; Orders<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3. In the Order Management Grid, find the completed order that has to be refunded and click&nbsp;<strong>View<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/meetanshi.com\/blog\/wp-content\/uploads\/2019\/02\/6_Create-Order-from-Backend-Using-Sage-Pay-Direct-2.png\" alt=\" Order Management Grid\" class=\"wp-image-48890\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">4. You\u2019ll see the order details. Click the \u201c<strong>Credit Memo<\/strong>\u201d button. (Only in the cases of the completed orders, you can see this button.)<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/meetanshi.com\/blog\/wp-content\/uploads\/2019\/02\/2_Credit-memo-button.png\" alt=\"Credit memo button\" class=\"wp-image-4286\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">5. You\u2019ll see the credit memo page with the&nbsp;<strong>Items to Refund<\/strong>&nbsp;section that lists each item from the invoice.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/meetanshi.com\/blog\/wp-content\/uploads\/2019\/02\/3_Items-to-Refund.png\" alt=\"Items to Refund\" class=\"wp-image-4287\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">6. Complete the below tasks:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the product is to be returned to inventory, mark the&nbsp;<strong>Return to Stock<\/strong>&nbsp;checkbox.<\/li>\n\n\n\n<li>If the product is not be returned to inventory, leave the box unchecked.The Return to Stock checkbox appears only if inventory Stock Options are set to \u201cDecrease Stock When Order Is Placed.\u201d<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">7. Complete the below tasks<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&nbsp;In the Qty to Refund box, enter the number of items to be returned. Press the Enter key to record the change. The Update Qty\u2019s button becomes active.<\/li>\n\n\n\n<li>Enter 0 for the Qty to Refund of any items that are not to be refunded.<\/li>\n\n\n\n<li>Tap Update Qty\u2019s to recalculate the total. (The amount to be credited cannot exceed the maximum amount that is available for refund.)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">8. In the Refund Total section, do the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enter the amount to be refunded from the shipping fee in the&nbsp;<strong>Refund Shipping Fee<\/strong>. first, it displays the total shipping amount from the order that is available for the refund.&nbsp;It is equal to the full shipping amount from the order unless any shipping amount that has already been refunded. The amount can be reduced, but not increased, similar to the quantity.<\/li>\n\n\n\n<li>In the&nbsp;<strong>Adjustment Refund<\/strong>&nbsp;field, enter a value to be added to the total amount refunded as an additional refund that does not apply to any particular part of the order like shipping, items, or tax. This amount entered cannot increase the total refund higher than the paid amount.<\/li>\n\n\n\n<li>Enter a value to be subtracted from the total amount refunded in the&nbsp;<strong>Adjustment Fee<\/strong>&nbsp;field. It is not subtracted from a specific section of the order such as shipping, items, or tax.<\/li>\n\n\n\n<li>In case the purchase was made using the store credits, check the&nbsp;<strong>Refund to Store Credits<\/strong>&nbsp;checkbox so that the amount is credited to the customer\u2019s account balance.<\/li>\n\n\n\n<li>Use the&nbsp;<strong>Credit Memo Comments<\/strong>&nbsp;box to enter the comment.<\/li>\n\n\n\n<li>If you want to send an Email notification to the customer, check the&nbsp;<strong>Email Copy of Credit Memo<\/strong>&nbsp;checkbox.<\/li>\n\n\n\n<li>Tick the&nbsp;<strong>Append Comments<\/strong>&nbsp;checkbox if you want to include the comments you have entered in the email.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">9. Choose either Refund Offline (i.e., for cod method) or Refund Online (for online payments) refund options button according to the payment type, to complete the process and generate the credit memo.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For the <strong>online method to create credit memo in Magento 2<\/strong>, navigate to <strong>Sales &gt; Orders<\/strong>, select the order, and go to <strong>Invoice<\/strong>. View the Invoice and click on <strong>Credit Memo<\/strong>. Here, you&#8217;ll have two buttons to refund either offline or online, as shown in the figure.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/meetanshi.com\/blog\/wp-content\/uploads\/2019\/02\/4_Online-Method.png\" alt=\"Online Method\" class=\"wp-image-4379\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">10. A comment can also be added to the completed credit memo. For that, scroll down to the Comments History section and enter the comment in the box. A history of all activity related to the order is listed below.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The comment can be sent to the customer via Email. For that tick the&nbsp;<strong>Notify Customer by Email<\/strong>&nbsp;checkbox.<\/li>\n\n\n\n<li>The comment can be posted in the customer\u2019s account with the ticked&nbsp;<strong>Visible on Frontend<\/strong>&nbsp;checkbox. Tap,&nbsp;<strong>Submit Comment<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">11. To check any credit memos associated with the order, choose Credit Memos in the left panel.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Method to Print Credit Memo in Magento 2<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Install a pdf reader on the computer. For example, Adobe Reader.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Follow the below steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Navigate to&nbsp;<strong>Admin &gt; Sales &gt; Credit Memos<\/strong>.<\/li>\n\n\n\n<li>Under&nbsp;<strong>Operation<\/strong>, click&nbsp;<strong>Credit Memos<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Now, there are two options you may choose after this step:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Print a Single Credit Memo:&nbsp;<\/strong>click on Print button on the left top corner to print the current credit memo.or<\/li>\n\n\n\n<li><strong>Print Multiple Credit Memos:&nbsp;<\/strong>Mark the checkbox next to the credit memos that you want to print. Now,&nbsp;choose&nbsp;<strong>PDF credit memos&nbsp;<\/strong>in Action box and then click to Submit.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Save the documents in your computer, open them in the Adobe Reader, and print the documents.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Phew!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A bit lengthy but a detailed tutorial to guide you through creating credit memo in Magento 2! Hopefully, it helps ?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can also refer to the video tutorial to Create Credit Memo in Magento 2 from our&nbsp;<a href=\"https:\/\/www.youtube.com\/playlist?list=PLBTOxSAJzwEjM5MilmEqj98Ib80tKBu7r\" target=\"_blank\" rel=\"noreferrer noopener\">Magento 2 video tutorial<\/a>&nbsp;series:<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to Create Credit Memo in Magento 2\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/ssMD7DPPeoo?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Do not forget to flash 5 stars for my post.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thank You.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>E-commerce business is now offering all the facilities that a customer can avail from offline shopping. One of them is the refund process. Customers may&#8230;<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[34],"tags":[],"class_list":["post-325","post","type-post","status-publish","format-standard","hentry","category-magento"],"acf":[],"_links":{"self":[{"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/posts\/325","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/comments?post=325"}],"version-history":[{"count":3,"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/posts\/325\/revisions"}],"predecessor-version":[{"id":15502,"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/posts\/325\/revisions\/15502"}],"wp:attachment":[{"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/media?parent=325"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/categories?post=325"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/tags?post=325"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}