{"id":2823,"date":"2024-12-31T20:26:43","date_gmt":"2024-12-31T20:26:43","guid":{"rendered":"https:\/\/meetanshi.com\/blog\/how-to-cancel-or-delete-orders-in-shopify-step-wise-tutorial\/"},"modified":"2025-09-15T16:48:33","modified_gmt":"2025-09-15T11:18:33","slug":"cancel-delete-orders-in-shopify","status":"publish","type":"post","link":"https:\/\/meetanshi.com\/blog\/cancel-delete-orders-in-shopify\/","title":{"rendered":"How to Cancel or Delete Orders in Shopify \u2013 Step-wise Tutorial"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">You may need to cancel or delete Shopify orders in various circumstances.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Let\u2019s say a customer placed an order accidentally or didn\u2019t want the product anymore. Or maybe you messed up with the stock management, and the ordered product is unavailable. In any of the above cases, order cancellation or deletion is necessary.<\/p>\n\n\n\n<script src=\"https:\/\/tutorials.meetanshi.com\/guide_scripts\/how-to-cancel-shopify-order-1757921805.js?etob=1757933338514\"><\/script>\n\n\n\n<p class=\"wp-block-paragraph\">By default, there is no option for the customers to cancel the orders from the front end. However, the customers can contact you to cancel or delete their orders from admin.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this post, find the complete steps to&nbsp;cancel or delete orders in Shopify.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to Cancel an Order on Shopify?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">From the Shopify admin, you can cancel both fulfilled and unfulfilled orders.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To cancel an order on Shopify, follow these easy steps:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"select-order-to-cancel\">Step 1: Select the Order in Shopify Admin &gt; Orders<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In the admin panel, click&nbsp;<strong>Orders&nbsp;<\/strong>in the left menu. The list of orders in the store will appear on the screen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Now, select the order that you want to cancel in Shopify.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/meetanshi.com\/blog\/wp-content\/uploads\/2023\/06\/1_how-to-cancel-order-in-shopify.png\" alt=\"How to cancel order on Shopify\" class=\"wp-image-32558\"\/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"go-to-more-actions-cancel-order\">Step 2: Go to More Actions &gt; Cancel Order<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Now, on the order screen, click on the&nbsp;<strong>More Actions<\/strong>&nbsp;present in the top-right corner and click&nbsp;<strong>Cancel Order&nbsp;<\/strong>in the dropdown.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/meetanshi.com\/blog\/wp-content\/uploads\/2023\/06\/2_go-to-shopify-admin-order-cancel.png\" alt=\"Cancel order in Shopify admin\" class=\"wp-image-32557\"\/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"confirm-order-cancellation\">Step 3: Confirm Order Cancellation<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Now, an order cancel confirmation pop-up will appear on the screen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here, you can choose the following options:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Refund payment:&nbsp;<\/strong>Choose to refund the payment now or later.<\/li>\n\n\n\n<li><strong>Inventory:&nbsp;<\/strong>Choose to restock the items in the order.<\/li>\n\n\n\n<li><strong>Reason for cancelation:&nbsp;<\/strong>You can choose the cancellation reason.<\/li>\n\n\n\n<li><strong>Notification:&nbsp;<\/strong>Tick the box to send a notification about order cancelation to the customer.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Click the&nbsp;<strong>Cancel Order&nbsp;<\/strong>button at the bottom right to confirm order cancellation in Shopify.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/meetanshi.com\/blog\/wp-content\/uploads\/2023\/06\/3_confirm-shopify-order-cancellation-pop-up.png\" alt=\"Confirm Shopify order cancellation pop up\" class=\"wp-image-32559\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Woohoo!!   You\u2019ve successfully canceled the order in Shopify.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can still find the canceled order in Shopify. It will appear in a strike-through format in the Orders list.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The&nbsp;<a href=\"https:\/\/meetanshi.com\/blog\/shopify-order-status\/\" target=\"_blank\" rel=\"noreferrer noopener\">order status<\/a>&nbsp;is also changed according to the refund option you selected.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/meetanshi.com\/blog\/wp-content\/uploads\/2023\/06\/4_status-of-cancelled-order-in-shopify.png\" alt=\"Shopify order cancelled\" class=\"wp-image-32555\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">The customer-side order status page is also updated.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, the order status page now displays&nbsp;<em>\u2018Order has been canceled.\u2019<\/em><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/meetanshi.com\/blog\/wp-content\/uploads\/2023\/06\/5_cancelled-order-on-order-shopify-status-page.png\" alt=\"Shopify order cancelled - customer order status\" class=\"wp-image-32552\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">In case of partial refunds during the order cancellation, you can follow the above steps to issue the remaining refunds to the customers also through the same steps.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Be cautious with the refunds, as they are irreversible!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to Delete an Order on Shopify?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In Shopify, you can delete an order that has been canceled or fulfilled.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To delete an order in Shopify, follow these steps:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"select-the-order-to-delete\">Step 1: Select the Order in Shopify Admin &gt; Orders<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In your Shopify admin, go to Orders in the left menu, and select the order that you want to cancel.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"click-on-delete-order\">Step 2: Scroll Down &amp; Delete The Order<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Now, on the order details page, scroll down and click the&nbsp;<strong>Delete Order<\/strong>&nbsp;button in the bottom right corner.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/meetanshi.com\/blog\/wp-content\/uploads\/2023\/06\/6_how-to-cancel-order-in-shopify.png\" alt=\"How to cancel order in Shopify\" class=\"wp-image-32554\"\/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"confirm-order-deletion\">Step 3: Confirm Order Deletion in Shopify<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Now, an order delete confirmation pop-up will appear on the screen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Click&nbsp;<strong>Delete order&nbsp;<\/strong>to confirm the order deletion.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(Be cautious while deleting orders in Shopify, as they can not be recovered!)<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/meetanshi.com\/blog\/wp-content\/uploads\/2023\/06\/7_confirm-shopify-order-cancellation.png\" alt=\"Confirm order deletion in Shopify\" class=\"wp-image-32553\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Voila!! You\u2019ve successfully deleted the order in Shopify.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(You\u2019re getting better at the Shopify platform  )<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Other Useful Resources<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In this micro post, I showed you complete step-wise methods to delete\/cancel orders in Shopify. I hope it has added to your Shopify management knowledge. If you\u2019re new to the Shopify platform, here are some other interesting reads for you:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/meetanshi.com\/blog\/how-to-add-terms-conditions-to-shopify\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to Add Terms and Conditions to Shopify<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/meetanshi.com\/blog\/how-to-drive-traffic-to-your-shopify-store\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to Drive Traffic to Your Shopify Store<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/meetanshi.com\/blog\/import-products-to-shopify-using-csv\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to Import Products to Shopify Using CSV<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/meetanshi.com\/blog\/how-to-remove-shipping-calculated-at-checkout-in-shopify\/\" target=\"_blank\" rel=\"noreferrer noopener\">Remove \u201cShipping Calculated at Checkout\u201d Shopify<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/meetanshi.com\/blog\/how-to-cancel-shopify-subscription\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to Cancel Shopify Subscription? \u2013 Easy Step-wise Tutorial<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/meetanshi.com\/blog\/remove-return-to-cart-from-shopify-checkout-page\/\" target=\"_blank\" rel=\"noreferrer noopener\">How To Remove Return To Cart From Shopify Checkout Page<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/meetanshi.com\/blog\/how-to-cancel-shopify-app-subscription\/\" target=\"_blank\" rel=\"noreferrer noopener\">Cancel Shopify App Subscription?<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Well, that\u2019s all for now!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ciao  <\/p>\n","protected":false},"excerpt":{"rendered":"<p>You may need to cancel or delete Shopify orders in various circumstances. Let\u2019s say a customer placed an order accidentally or didn\u2019t want the product&#8230;<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[787],"tags":[],"class_list":["post-2823","post","type-post","status-publish","format-standard","hentry","category-shopify"],"acf":[],"_links":{"self":[{"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/posts\/2823","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/comments?post=2823"}],"version-history":[{"count":3,"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/posts\/2823\/revisions"}],"predecessor-version":[{"id":21887,"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/posts\/2823\/revisions\/21887"}],"wp:attachment":[{"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/media?parent=2823"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/categories?post=2823"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/meetanshi.com\/blog\/wp-json\/wp\/v2\/tags?post=2823"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}