This process is distinct from the newer passwordless accounts, which use a one-time code for login. <\/p>\n\n\n\n
You can only invite existing customers who have a customer profile but no account. To invite a new customer, you must first add them to your customer list.<\/p>\n\n\n\n
There are basically two ways to send an invite, which are individually via the Shopify admin and sending bulk invites using a third-party app like BAIS Bulk Account Invites Sen.<\/p>\n\n\n\n
Steps to Send Shopify Customer Account Invite – Individually<\/h2>\n\n\n\n
The following is the 3-step walkthrough to send account invites.<\/p>\n\n\n\n
- \n
- Step 1:<\/strong> Set up your customer accounts<\/li>\n\n\n\n
- Step 2:<\/strong> Create an account invitation email <\/li>\n\n\n\n
- Step 3:<\/strong> Send customer account invitations <\/li>\n<\/ul>\n\n\n\n
Step 1: Set up Your Customer Accounts<\/h3>\n\n\n\n
From your Shopify admin > Settings > Customer Accounts<\/strong><\/p>\n\n\n
\n![\"select](\"https:\/\/meetanshi.com\/blog\/wp-content\/uploads\/2025\/08\/select-customer-account.png\")
<\/figure>\n<\/div>\n\n\nIn the Sign-in links<\/strong> section, <\/strong>enable the Show<\/strong> sign-in links <\/strong>toggle to showcase the version of customer accounts.<\/p>\n\n\n
\n![\"enable](\"https:\/\/meetanshi.com\/blog\/wp-content\/uploads\/2025\/08\/show-signin-links-700x108.png\")
<\/figure>\n<\/div>\n\n\nIn the Choose which version of customer accounts to use<\/strong> section, ensure that the Legacy (classic) customer accounts option is selected.<\/p>\n\n\n
\n![\"Choose](\"https:\/\/meetanshi.com\/blog\/wp-content\/uploads\/2025\/08\/legacy-customer-account-700x168.png\")
<\/figure>\n<\/div>\n\n\nAnd Save<\/strong> the changes.<\/p>\n\n\n\n
Step 2: Create an Account Invitation Email<\/h3>\n\n\n\n
Navigate to Shopify admin > Settings > Notifications<\/strong> > Customer notifications<\/strong><\/p>\n\n\n
\n![\"Create](\"https:\/\/meetanshi.com\/blog\/wp-content\/uploads\/2025\/08\/create-email.png\")
<\/figure>\n<\/div>\n\n\nThen scroll down to the Customer account invite <\/strong>and open it. Here you can see the preview of your invitation email.<\/p>\n\n\n\n
From there, click on Edit code <\/strong>to customize the email.<\/p>\n\n\n
\n![\"click](\"https:\/\/meetanshi.com\/blog\/wp-content\/uploads\/2025\/08\/edit-code-700x526.png\")
<\/figure>\n<\/div>\n\n\nEdit the subject line and body message of the invitation email to suit your brand and communication style.<\/p>\n\n\n
\n![\"edit](\"https:\/\/meetanshi.com\/blog\/wp-content\/uploads\/2025\/08\/edit-message-700x197.png\")
<\/figure>\n<\/div>\n\n\nYour account invitation email is ready.<\/p>\n\n\n\n
Step 3: Send Customer Account Invitations<\/h3>\n\n\n\n
From your Shopify admin > Customers. <\/strong>Click the name of the customer that you want to invite.<\/p>\n\n\n\n
Then, on the top-right, click More actions > Send account email <\/strong><\/p>\n\n\n
\n![\"click](\"https:\/\/meetanshi.com\/blog\/wp-content\/uploads\/2025\/08\/send-account-invite.png\")
<\/figure>\n<\/div>\n\n\nIn the Custom message <\/strong>field, add a message for your customer. If you leave this field empty, then the default message is sent to the customer.<\/p>\n\n\n\n
You can also change the subject of the email if needed. <\/p>\n\n\n\n
Then click Review email. <\/strong>If everything looks good at the review, click on Send email.<\/strong><\/p>\n\n\n
\n![\"click](\"https:\/\/meetanshi.com\/blog\/wp-content\/uploads\/2025\/08\/send-email.png\")
<\/figure>\n<\/div>\n\n\nAnd that\u2019s it, you have successfully sent an account invitation email to your customer.<\/p>\n\n\n\n
Now, your customers click on Activate your account <\/strong>and they will be redirected to your new Shopify login page. <\/p>\n\n\n\n
As they add their old password, they have easily created their account in your new store. <\/p>\n\n\n
\n![\"your](\"https:\/\/meetanshi.com\/blog\/wp-content\/uploads\/2025\/08\/activate-account-700x482.png\")
<\/figure>\n<\/div>\n\n\nFrequently Asked Questions <\/h2>\n\n\n\n
1. What is a Legacy Account on Shopify?<\/h3>\n\n\n\n
A legacy account on Shopify, also known as a classic customer account, is the original account type that requires customers to log in using a traditional email and password. <\/p>\n\n\n\n
2. How do I Resend a User Invite on Shopify?<\/h3>\n\n\n\n
Click the customer you want to resend the email, then click More actions > Resend account invite.<\/strong><\/p>\n\n\n\n
3. How Many Customer Account Invitations Can I Send in Shopify?<\/h3>\n\n\n\n
Shopify sets a limit of 5 customers per 10 minutes. If you exceed this time, you might encounter an error. <\/p>\n\n\n\n
Solution for “Failed to Send Account Invite” Error<\/h2>\n\n\n\n
These issues can arise from a few different causes. Here are some common reasons for these errors and solutions for them.<\/p>\n\n\n\n
Invitation Account Limit Exceeded<\/h3>\n\n\n\n
The typical limit is 5 customer invitations per 10 minutes, which applies to the entire store, not individual staff members. To avoid this, plan your outreach by sending invites in small, managed batches. <\/p>\n\n\n\n
If you need to send a large number of invitations at once, consider using a third-party app from the Shopify App Store. These are built for bulk invitations and can help you bypass the manual sending limit.<\/p>\n\n\n\n
Double-check the Email Address<\/h3>\n\n\n\n
A simple but often overlooked reason for the error is an invalid or malformed email address. <\/p>\n\n\n\n
To ensure this, go to the customer’s profile in your Shopify admin and carefully review their email address. Correct any typos or formatting errors, and then try sending the invite again.<\/p>\n\n\n\n
Email Sending Option is Enabled <\/h3>\n\n\n\n
For an account invite to be sent, your store’s email sending settings must be properly configured and enabled.<\/p>\n\n\n\n
To check this, navigate to Settings > Notifications<\/strong> in your Shopify admin. Ensure that your store’s primary email address is verified and that there are no red flags or errors in your notification settings. <\/p>\n\n\n\n
So it\u2019s a wind-up on how to send an account invite in Shopify, and it is very important for re-establishing your customers after a store migration. <\/p>\n\n\n\n
By following this simple process, you provide an excellent experience for your entire customer base.<\/p>\n\n\n\n
This not only allows them to activate their accounts and access their purchase history but also helps maintain customer loyalty.<\/p>\n","protected":false},"excerpt":{"rendered":"
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- Step 2:<\/strong> Create an account invitation email <\/li>\n\n\n\n