{"id":1281,"date":"2020-10-06T04:30:51","date_gmt":"2020-10-06T04:30:51","guid":{"rendered":"https:\/\/meetanshi.com\/blog\/2020\/10\/06\/configure-shipment-emails-in-magento-2\/"},"modified":"2025-07-17T10:30:25","modified_gmt":"2025-07-17T05:00:25","slug":"configure-shipment-emails-in-magento-2","status":"publish","type":"post","link":"https:\/\/meetanshi.com\/blog\/configure-shipment-emails-in-magento-2\/","title":{"rendered":"How to Configure Shipment Emails in Magento 2"},"content":{"rendered":"\n

The shipment email is what comes after you set up order confirmation Email<\/a>. Shipment Email is with The shipping details bridges the gap between the order placed and its delivery. The waiting period until the customer gets his\/her ordered items in hands can be difficult as they did not have the chance to check the product physically. You can also add tracking number to current order shipment<\/a> or shipment email so that customers can track their orders easily.<\/p>\n\n\n\n

E-commerce stores can make this easy by updating the customers regarding their order, shipment, and order tracking info.<\/p>\n\n\n\n

The default\u00a0Magento 2\u00a0offers multiple options to configure shipment emails to select the email sender, its template, and add multiple email addresses to send the shipment email copy.<\/p>\n\n\n\n

For example, if a sales manager wants to know about the product delivery, Magento 2 has a facility to send a shipment email copy to the sales manager. Hence, a sales manager will be informed about the same by sending a copy of the shipment email.<\/p>\n\n\n\n

The post shows the steps to configure shipment emails in Magento 2<\/strong><\/em>. You can use two individual templates for the shipment email.<\/p>\n\n\n\n

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  1. Shipment email template for existing customers<\/li>\n\n\n\n
  2. Shipment email template for guests<\/li>\n<\/ol>\n\n\n\n

    Steps to Configure Shipment Emails in Magento 2<\/h2>\n\n\n\n
    \"Configure<\/figure>\n\n\n\n

    Login<\/strong> to Magento 2 admin panel<\/p>\n\n\n\n

    Navigate to Stores > Settings > Configuration<\/strong><\/p>\n\n\n\n

    Under Sales<\/strong>, select Sales Emails<\/strong><\/p>\n\n\n\n

    Expand Shipment<\/strong> section<\/p>\n\n\n\n

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    1. The default option is set as Enabled<\/strong> that explains the shipment email will be sent to customers when the product is shipped at a given address by a customer.<\/li>\n\n\n\n
    2. In Shipment Email Sender<\/strong>, select the person from whom the shipment email will be sent. The default Magento 2 offers five email addresses.<\/li>\n\n\n\n
    3. In Shipment Email Template, <\/strong>select the template based on your requirement or select the default option.<\/li>\n\n\n\n
    4. In Shipment Email Template for Guests, <\/strong>choose the template for customers who have not created an account in your store.<\/li>\n\n\n\n
    5. In Send Shipment Email Copy To, <\/strong>enter the multiple email addresses to whom you want to send shipment email copy. Separate email addresses with a comma.<\/li>\n\n\n\n
    6. Send Shipment Email Copy Method<\/strong>, <\/strong>select bcc(blind carbon copy) or separate email copy method based on your requirement.<\/li>\n\n\n\n
    7. In Magento Shipping Cancellation Email Templates, <\/strong>select the template based on your requirement, or select the default option. The template will be used for existing customers to send shipment cancellation emails.<\/li>\n\n\n\n
    8. In Magento Shipping Cancellation Email Templates for Guests, <\/strong>choose the template for customers who have not created an account in your store. The template will be used for guest customers to send shipment cancellation emails.<\/li>\n<\/ol>\n\n\n\n

      Click Save Config<\/strong><\/p>\n\n\n\n

      That\u2019s it.<\/p>\n\n\n\n

      Don\u2019t forget to share this post with Magento Community via social media.<\/p>\n\n\n\n

      Thank you.<\/p>\n\n\n\n

      Related Posts:<\/strong><\/p>\n\n\n\n